Principal Support Engineer

Remote from
UK flagSpain flag
UK, Spain +1 more, Italy
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
2 Nov 2025
Experience level
Senior
Views / Applies
101 / 32

About EDB

EnterpriseDB provides enterprise-class software and services based on the PostgreSQL open source database.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

We’re looking for a stellar Principal Support Engineer to join our Support Services team in APJ. As a Principal Support Engineer, you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices. 

Candidates please note: Please apply only if you are based in Italy, Spain or UK.

What your impact will be:

  • Technical leadership and input toward Customer Support’s impact on our customer needs through their journey post-sale, including integration, testing, tuning, administration, design, development, and planning of their estate of the EDB analytical solutions
  • Prioritize and manage several open issues at one time and be the Subject Matter Expert
  • Lead, design, enable and coach the Support Services Analytics SME pod
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software development)
  • Representation within EDB and the analytics communities of what a customer experience should be
  • Test and develop troubleshooting strategies and mechanisms for EDB products geared and developed towards containers running on public /private cloud environments
  • Troubleshoot, diagnose and solve Postgres-based database solution issues and provide prompt and accurate feedback to customers

What you will bring:

  • 10+ yrs of total experience including recent 6+ years of experience in Data Warehouse solution with an emphasis on Postgres Database.
  • In depth knowledge of Postgres SQL parallel processing and integration with big data frameworks such as Hadoop
  • Strong understanding of data warehousing concepts and analytical query design
  • Strong understanding of Kubernetes architecture (nodes, pods, services, deployments, etc.), knowledge of Kubernetes API objects and their relationships, proficiency in writing and managing YAML files for Kubernetes resources, use of Helm charts for managing Kubernetes applications
  • Use of Monitoring tools like Prometheus, Grafana, and ELK stack, knowledge of logging solutions and troubleshooting techniques, experience with Persistent Volumes and Persistent Volume Claims and Knowledge of dynamic provisioning and storage classes
  • 2+ years of scripting experience with Python, Bash, PowerShell and YAML
  • 2+ years of programming experience with C, C++, Java, or .Net
  • Strong experience in cloud service environments in AWS, Azure and GCP
  • Intermediate to advanced knowledge of Red Hat Openshift for database solutions.
  • Experience mentoring junior and mid-level technical support engineers
  • Ability to work cross-functionally with Development, Product Management and Sales Teams
  • Ability to lead critical incident calls and driving resolution under pressure
  • Ability to create detailed technical documentation for customers and internal teams
  • Ability to create runbooks, playbooks and best practice documentation
  • Facilitation of knowledge transfer sessions and training for technical support
  • Strong troubleshooting skills and mindset
  • Good interpersonal and communication skills (both verbal & written)
  • Good time-management skills and ownership

What will give you an edge:

  • Redhat Linux certification (RHCE) is preferred with strength in RHOS
  • PostgreSQL Certified Professional 
  • Certifications related to Greenplum
  • OpenShift Administrator certification preferred
  • Working knowledge of deployment/development on AI/ML applications and GenAI skills would be an added advantage

EDB is committed to supporting our employees’ overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. 

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

#LI-Remote #BI-Remote

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar Technical Support remote jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

Jobicy+ Subscription

Jobicy

578 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Featured & Pinned Resume
  • • Custom Resume URL
Go to account ›