The Client Billing Account Manager will be responsible for building and maintaining collaborative and productive relationships within the organization relating to Revenue Cycle Management. Acting as a key liaison across clients, Sales, Finance, and internal teams, this role focuses on resolving billing issues, improving processes, and collecting on outstanding balances for assigned clients.
PRIMARY RESPONSIBILITIES:
Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client. Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives aligned with departmental and organizational goals.
Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency.
Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections
Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic).
Performs other duties as assigned.
QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES:
Proficiency with medical billing systems, Oracle, Salesforce, Microsoft Excel, medical terminology and basic procedure coding knowledge.
Strong communication and interpersonal skills to effectively interact with customers regarding their accounts.
Excellent organizational skills to manage a large volume of customer accounts.
Ability to navigate across multiple customer demands and balance competing priorities successfully.
Ability to analyze, identify and articulate identified trends and report trends succinctly in a clear and concise manner.
Ability to solve problems using critical thinking skills.
Maintains confidentiality of sensitive information.
Analytical skills required.
Ability to think critically and identify the impact across the revenue cycle with a solution oriented approach.
Ability to develop, implement and produce analysis and reports
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.San Carlos, CA $23—$27 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
– BBB announcement on job scams
– FBI Cyber Crime resource page
