Location: Sydney / Melbourne – Australia
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world’s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
Position Overview
As the VP of Sales, APJ, you will be the primary architect of growth and the strategic leader for all sales operations across the Asia-Pacific and Japan regions. Your mission is to scale our market presence by leading a diverse, high-performing team across Enterprise, Mid-Market (MM), and SMB segments, encompassing both direct and partner-led channels. The single most important outcome you will be responsible for is driving sustainable, predictable revenue growth while establishing LivePerson as the gold standard for conversational commerce in the region. Reporting to the Chief Revenue & Customer Officer, this role sits at the heart of our international expansion strategy.
You Will: Key Responsibilities & Impact
Professional Experience & Education
- 15+ years of professional experience in SaaS/Cloud sales, with at least 7-10 years in a senior leadership capacity overseeing multi-country regions (APJ preferred).
- Bachelor’s degree in Business, Marketing, or a related field; an MBA or equivalent practical executive experience is highly regarded.
- Proven Track Record: A documented history of overachieving quotas and scaling regional revenues from mid-eight to nine figures in a high-growth environment.
Technical & Strategic Expertise
- Conversational AI Fluency: Deep knowledge of the SaaS landscape, with the ability to articulate complex AI-driven value propositions and ROI to technical and non-technical audiences.
- Sales Methodology: Expert-level proficiency in modern sales methodologies (e.g., MEDDPICC, Challenger, Value Selling) and a commitment to data-driven pipeline management via Salesforce.
- GTM Strategy: Demonstrable experience in building both direct sales engines and indirect partner/channel ecosystems simultaneously.
Attributes & Mindset
- Entrepreneurial Leadership: A proactive, results-oriented leader who thrives in ambiguous environments and can pivot strategies based on competitive market shifts.
- Exceptional Communicator: Capable of translating “the future of AI” into clear business outcomes for executive stakeholders.
- Inclusive People Leader: A passion for building diverse teams and a “success is shared” mentality, where your primary motivation is the growth of your individual contributors.
Our Benefits & Perks:
We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.
🏥 Health & Wellbeing
- Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
- Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
- Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.
👨👩👧👦Time Away & Flexibility
- Generous parental leave policy
- LP Care Days: You receive 5 additional paid “LP Care Days” per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self.
💰Financial & Growth
- Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson’s success and growth.
- Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.
💻Workplace Flexibility
- Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We’re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
Belonging at LivePerson
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.
Accessibility Commitment
LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.
Important Candidate Notice:
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]
