As a Site Account Manager, you will be fully dedicated to a single Global High-Tech customer site, acting as the primary interface between the client and Ecolab/Nalco Water operations.
Key Responsibilities
Client & Site Management
- Act as the main point of contact for a dedicated customer site.
- Lead and coordinate regular client meetings, operational reviews, and planning sessions.
- Ensure high levels of customer satisfaction, trust, and long-term relationship stability.
- Manage day‑to‑day communication with the client, anticipating needs and resolving issues proactively.
People & Operations Management
- Coordinate and support onsite service teams (technicians, operators, internal stakeholders).
- Ensure effective planning, scheduling, and prioritisation of activities at site level.
- Lead internal coordination between service, technical, and support functions.
- Drive strong engagement, communication, and collaboration across all parties involved.
Planning, Coordination & Continuous Improvement
- Own site-level planning, execution follow‑up, and performance monitoring.
- Ensure alignment with contractual commitments, safety standards, and operational KPIs.
- Identify opportunities to improve processes, communication flows, and service efficiency.
Commercial Support (Secondary)
- Identify upselling or cross‑selling opportunities in close collaboration with sales.
- Support commercial initiatives when relevant, but without primary sales targets.
- Contribute to contract renewals and long‑term account stability.
Who You Are
- A strong relationship manager with excellent communication and coordination skills.
- Comfortable leading meetings, aligning stakeholders, and managing expectations.
- Service‑oriented, reliable, and focused on long‑term partnerships.
- Structured, organised, and confident managing complex operational environments.
- Commercial awareness is a plus, but not the core of the role.
Qualifications & Experience
- Experience in account management, site management, operations coordination, or service management roles.
- Proven exposure to client-facing environments, ideally in industrial, high‑tech, or site‑based operations.
- Strong people and stakeholder management skills.
- Background in water treatment, industrial services, or technical environments is a plus.
- Fluency in Spanish and English.
- Availability to be regularly present onsite.
- Preferably based in Aragón area (Zaragoza) or willing to relocate/commute.
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner’s mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
Apply today and join one of the most ethical companies with over a hundred years of history.
Join Ecolab and help us protect what’s vital.
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