Senior Manager, Customer Project Management – Radiology Informatics (PACS)

Remote from: USA
Salary, yearly, USD: 117,000 - 208,000
Department: Healthcare & Medical
Employment type: Full Time,
Job posted: 7 May 2026
Apply before: 7 Jun 2026
Experience level: Senior
Views / Applies: 1084 / 185

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Hospital & Health Care
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AI Summary

This is a senior leadership role managing a team of project managers overseeing Radiology Informatics (PACS) implementations. The position involves end-to-end accountability for multiple concurrent projects, executive stakeholder management, and driving continuous process improvements. Candidates need 5+ years healthcare IT experience with PACS, people leadership, and strong program management skills. The role is field-based and requires working in matrixed environments. Philips offers a comprehensive health technology environment focused on improving healthcare access.

Job Complexity

Easy Hard

AI Insight The role requires a blend of technical PACS expertise, people management, and senior stakeholder engagement, making it highly challenging. The need to manage multiple complex implementations and drive process improvements adds to the difficulty.

Salary Analysis

AI Insight The offered salary range of $117,000-$208,000 is competitive with the market median of ~$162,500 for this senior role. The median falls within the typical range for PACS project management directors, reflecting the specialized skills required.

Key Skills

PACS Radiology Informatics Project Management Program Management People Leadership Healthcare IT Stakeholder Management Risk Management Process Improvement Customer Implementation

Cover Letter Sample

I am writing to express my strong interest in the Senior Manager, Customer Project Management – Radiology Informatics (PACS) role at Philips. With over 8 years of experience in healthcare IT, including direct PACS implementation leadership and team management, I am confident in my ability to drive successful project outcomes for your customers.

In my previous role, I managed a portfolio of complex radiology informatics deployments, consistently delivering on time and within budget while mentoring a team of project managers. I have deep expertise in stakeholder engagement, risk mitigation, and continuous improvement, aligning perfectly with your needs.

I am particularly drawn to Philips' mission of improving healthcare access and the opportunity to lead a business cohort with end-to-end accountability. My background in building high-performing teams and driving process optimization will enable me to contribute immediately.

Thank you for considering my application. I look forward to discussing how my skills can support Philips' goals in radiology informatics.

Possible Interview Questions

Describe your experience managing multiple concurrent PACS implementation projects. How did you ensure on-time, on-budget delivery?

I managed a portfolio of 5-7 PACS implementations simultaneously by establishing clear project plans with critical path analysis, conducting weekly risk reviews, and maintaining transparent communication with stakeholders. I used a standardized dashboard to track milestones and budget variances, allowing early intervention. For example, when a key vendor delayed a component, I reallocated internal resources and negotiated a revised timeline, keeping the project on track.

How have you mentored and developed project managers in the past? Provide a specific example.

I implemented a structured mentorship program where each PM had bi-weekly one-on-ones focusing on career goals and skill gaps. For a junior PM struggling with stakeholder communication, I role-played difficult conversations and provided templates. Within 6 months, they successfully led a customer steering committee meeting, and their project satisfaction scores improved by 20%.

Describe a time you managed a difficult customer executive escalation. What was the outcome?

A customer's CIO was unhappy with the go-live timeline due to unexpected integration issues. I scheduled an executive meeting to present a revised plan with additional resources and a phased rollout. By acknowledging their concerns and providing a clear path forward, we rebuilt trust. The project went live two weeks later with minimal disruption, and the CIO became a reference for future sales.

What process improvement initiatives have you led in a project management context?

I noticed our team was spending excessive time on status reporting. I led an initiative to automate data collection from our project management tool, creating a real-time dashboard for stakeholders. This reduced reporting time by 30% and improved data accuracy. I also introduced a lessons-learned repository that cut recurring issues by 15% within a year.

How do you approach risk management for first-of-a-kind projects?

For novel projects, I conduct a facilitated risk workshop with the team and subject matter experts to identify unknowns. I then prioritize risks and develop mitigation plans with clear triggers. For a new cloud-based PACS deployment, we identified potential connectivity issues early and implemented redundant network paths, ensuring a seamless go-live despite initial uncertainties.

Job Title

Senior Manager, Customer Project Management – Radiology Informatics (PACS)

Job Description

Senior Manager, Customer Project Management – Radiology Informatics (PACS)

This is a program management role with people leadership responsibilities, focused on overseeing the successful delivery of Radiology Informatics projects.

Your role:

Manage a “business cohort” with end-to-end accountability for multiple concurrent Radiology Informatics (PACS) implementation projects for new and existing customers, driving consistent delivery at quality, on time, and within budget.

Provide oversight throughout the project lifecycle by validating the scope, quality, and effort hours of project plans at initiation; conducting regular reviews of the critical path, risks, and issues; ensuring go-live readiness; and overseeing successful go-live execution and project closure.

Serve as the primary escalation point, engaging directly with customer executive sponsors and internal senior leaders to communicate status, risks, go/no-go recommendations, and success criteria.

Evolve frameworks for standard work, assessment mechanisms, and playbooks, proactively identifying, staffing, and executing continuous process improvement initiatives to enhance ways of working.

Establish best practices for first-of-a-kind project types and partner cross-functionally with Release Management, Services Engineering, Implementation, Presales, and Sales to realize project-specific outcomes and drive optimization across projects.

Exercise people leadership responsibility for project managers within the cohort, providing coaching, mentoring, and development opportunities. Build a high-performing team.

You’re the right fit if:

You’ve acquired 5+ years of experience in healthcare IT with hands-on involvement in enterprise software implementations and upgrades and have Prior Radiology informatics – PACS experience.
You have prior people leadership experience, including directly managing, coaching, and developing team members (e.g., project managers or similar roles).

Your skills include program and project management, risk management, stakeholder engagement, and executive-level communication; experience working across matrixed teams is required.

You are skilled at managing complex customer interactions, including with executive stakeholders, and you are comfortable operating in fast-paced, ambiguous environments.

You are passionate about continuous process improvement and a go-getter who proactively seeks ways to improve the status quo and grow your team.

You are a highly reliable problem-solver with excellent interpersonal and communication skills, who does not shy away from a challenge. Affinity and prior experience with KPIs is a bonus

You have a Bachelor’s degree in a relevant field (or 8+ years of equivalent experience in healthcare IT); PMP, CSM, PgMP, or similar certification is preferred

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000.

The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000.

The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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