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Customer Operations (Workers Compensation Claims)

Remote from
USA flag
USA
Salary, yearly, USD
30,000
Employment type
Full Time,
Job posted
Apply before
9 Jun 2026
Experience level
Entry-Level
Junior
Views / Applies
813 / 224

About Revecore

We empower hospitals and health systems to recover the revenue they are rightfully owed, enabling them to provide the best possible care to their patients and communities.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

AI Summary

Revecore is hiring a Customer Operations (Workers Compensation Claims) specialist to handle high-volume outbound calls, investigate and resolve workers' comp claims, and ensure maximum payments for healthcare clients. The role requires strong communication, critical thinking, and multitasking skills in a fast-paced environment. Training is provided, and the position offers benefits like medical, dental, vision, and 401(k) matching. The pay is $15/hour, which equates to approximately $31,200 annually.

Job Complexity

Easy Hard
AI Insight The role involves complex claims resolution and multitasking across multiple systems, but it is entry-level with comprehensive training provided, making it moderately difficult.

Salary Analysis

Median
USD31,200
US Market
USD30,000 – USD45,000
AI Insight The offered salary of $15/hour ($31,200/year) is below the national median for claims specialists but within the lower range for entry-level positions. The market range for similar roles is $30,000-$45,000, so the offer is competitive for the experience level required.

Key Skills

Workers Compensation Claims Management Outbound Calling Customer Service Insurance Billing Microsoft Office Critical Thinking Data Entry Medical Billing Coordination of Benefits

I am writing to express my interest in the Customer Operations (Workers Compensation Claims) position at Revecore.

With strong communication and problem-solving skills, I am adept at investigating and resolving complex claims while maintaining productivity in a fast-paced environment.

My experience in high-volume outbound calling and attention to detail will enable me to maximize payments for healthcare clients effectively.

I am eager to contribute to Revecore's collaborative culture and grow my career in claims management.

Thank you for considering my application.

How do you handle high-volume outbound calls while maintaining accuracy?
I prioritize organization by using a call log and CRM system to track interactions, and I take brief notes during calls to ensure accuracy. I also set daily goals to manage my workload effectively.
Describe a time you had to resolve a complex problem with limited information.
In a previous role, I had to investigate a denied claim with incomplete documentation. I contacted multiple parties, including the insurance company and the patient, to gather missing details, and successfully resolved the claim by providing the correct billing codes.
How do you stay motivated in a repetitive task environment?
I focus on the impact of my work, knowing that each resolved claim helps healthcare providers receive revenue. I also set small milestones and reward myself after achieving them to maintain motivation.
Can you explain the concept of Coordination of Benefits?
Coordination of Benefits determines which insurance plan pays first when a patient has multiple coverages. It ensures that the total payment does not exceed the claim amount, preventing duplicate payments.
How would you handle a difficult conversation with an insurance representative?
I would remain calm and professional, clearly stating the facts and providing documentation to support my claim. If the issue persists, I would escalate to a supervisor while maintaining a collaborative tone.

Start your next chapter at Revecore! For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.

Revecore Perks:

  • We offer paid training and incentive plans
  • Our medical, dental, vision, and life insurance benefits are available from the first day of employment
  • We enjoy excellent work/life balance
  • Our Employee Resource Groups build community and foster a culture of belonging and inclusion
  • We match 401(k) contributions
  • We offer career growth opportunities
  • We celebrate 12 paid holidays and generous paid time off

Pay $15hr

The Role: Customer Operations (Workers Compensation Claims)

As a Workers’ Compensation Claims billing specialist at Revecore, you will make high-volume, outbound calls to investigate, bill, and maximize payments on medical claims to insurance companies, on behalf of our clients (hospitals and medical providers).

Training:

Our comprehensive training begins on your first day and lasts 8-10 business days. It is led by instructors and incorporates interactive discussions and hands-on activities to accommodate diverse learning preferences. Success starts with training. That’s why we ask all new team members to be fully present each day, participate actively, and remain on camera.

Your Day:

You will be busy investigating and resolving troubled and/or denied workers’ compensation claims. This will require a high volume of outbound calls to patient employers, insurance company representatives, attorneys and patients. Once confirmed, you will submit the bills and proper documentation to the insurance company, or the appropriate payer, ensuring maximized payments to our clients (medical providers). If the bills aren’t paid correctly, you will review the information/documentation provided by the payer in order to determine what to do next. You will also contribute to your team by participating in special projects in order to achieve goals and ensure client success.

Is this role for you?

Revecore encourages our employees to be driven and highly motivated to be successful. Consider this role if you:

  • Want to grow a career
  • Have a working knowledge of Microsoft Office (Word, Excel, Outlook)
  • Possess technical proficiency to work on multiple computer screens and software applications simultaneously
  • Can maintain strong performance in a fast-paced environment with productivity metrics
  • Remain organized while multi-tasking
  • Use critical thinking and problem-solving skills to find effective and efficient solutions
  • Communicate clearly and professionally, both verbally and in writing
  • Have an unnatural ability to put together a 1,000 piece puzzle in record time
  • Take pride in solving the mystery on a TV crime show before the main character
  • Have experience with Coordination of Benefits and a general understanding of insurance billing (a plus, but not required)

How we’ll set you up for success:

  • Extensive multi-week training with ongoing support from teammates following training.
  • Access to a robust knowledgebase for continued reference in your role.
  • Visibility to your individual performance metrics enables you to set goals.
  • Computers and necessary work equipment are provided 
  • Involved management who leans in to support your productivity metrics.

Work at Home Requirements:

  • A private, distraction-free environment to work from in your home.
  • On-Camera Presence: Being on camera is an essential part of our culture–it helps build trust, support collaboration, and strengthen team connections
  • A secure internet connection is required.
  • Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads. 
  • The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Must reside in the United Stateswithin one of the states listed below:

Alabama, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.
We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

#LI-DNI

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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