Korean Customer Support Agent – Gaming

Remote from: South Korea
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 13 May 2026
Apply before: 13 Jun 2026
Views / Applies: 18 / 6

Bringing global expertise and integrated creative and technology solutions to the video games and entertainment industries.

Computer Games
1998

AI Summary

Keywords Studios is hiring a Korean Customer Support Agent for the gaming industry. The role involves providing player support via email and chat, collaborating with internal teams, and using investigative skills to resolve game-related issues. Candidates need fluent Korean (C1-C2) and English proficiency, with no prior customer service experience required as full training is provided. The position is full-time with weekend and shift availability. The recruitment process is fully remote, including an interview and language assessment.

Job Complexity

Easy Hard

AI Insight The role requires bilingual skills but offers full training and no prior experience needed, making it moderately easy for a native Korean speaker with English proficiency.

Salary Analysis

AI Insight The salary is not listed, so an estimate based on market data for a bilingual customer support role in gaming is around $35,000 median. This is typical for entry-level support positions, though bilingual skills may command a slight premium.

Key Skills

Korean Customer Support Player Support Bilingual Gaming Email Support Chat Support MS Office English Proficiency Shift Work

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Korean Customer Support Agent position at Keywords Studios. With native fluency in Korean and advanced English skills, I am confident in my ability to provide excellent support to players. I am passionate about gaming and eager to contribute to your team by resolving player issues and collaborating with internal teams.

Although I am new to the gaming industry, I am a quick learner and excited to undergo your training program. My strong communication skills and familiarity with MS Office will allow me to excel in this role. I am available for full-time work, including weekends and shifts.

Thank you for considering my application. I look forward to the opportunity to join Keywords Studios and help bring joy to players worldwide.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe a time when you had to handle a difficult customer? How did you resolve the issue?

In my previous role, a customer was frustrated about a delayed order. I listened actively, apologized, and provided a clear timeline for resolution. I followed up personally, which turned the experience positive.

Why do you want to work in the gaming industry?

I have always been passionate about video games as they bring people together. I want to contribute to that experience by helping players enjoy their games without issues.

How do you prioritize tasks when handling multiple inquiries at once?

I assess urgency and impact. For example, account issues get priority over general questions. I also use ticket systems to organize and track progress.

How would you handle a situation where you don't know the answer to a player's question?

I would be honest and tell the player I need to research. I'd consult internal resources or colleagues, then follow up with accurate information promptly.

Can you give an example of how you worked effectively in a team?

In a group project, I communicated regularly with teammates to ensure alignment. When a colleague was stuck, I helped them understand the task, and we met our deadline.

Imagine more for your career in games!

How about working for a gaming company that is constantly evolving?
Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you’re armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally – Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

Power of Partnership: We work as one team with our clients and support them with passion and purpose.
One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
Raise the Game: We innovate and improve to help our clients and the industry succeed.
Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

What will be your daily tasks? As a Player Support Agent(Customer Support Agent):

You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
You’ll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You’ll be responding to their inquiries through email and chat, but don’t worry, you won’t be taking any phone calls!
Collaboration is essential in this role. You’ll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

You are an ideal candidate for this position if:

You have excellent Korean language skills, especially in writing. You can communicate fluently and confidently in Korean at a C1-C2 level.
You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
You are familiar with either MS Office or Google Suite apps and can use them effectively.
You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

Optionally, it would be great if:

You have some previous experience in Customer Service, but it’s not a ‘must’, as we provide a full training.
You are passionate about video games – this can make your job a lot more enjoyable for you, however it is not crucial.

The steps of our recruitment process:

Interview via Google Meet with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
Online language assessment (Korean and English) to better evaluate your written skills – you’ll receive an invitation email on your inbox

Our recruitment process is fully online and remote. If you’re interested in joining our team, we highly encourage you to apply.

That would be it from us – now we are waiting for your move!

#imaginemore

Requirements

Interest in video game
Excellent linguistic skills in Korean
Business level of linguistic skills in English

Working hours:

Shift Schedule of the below hours.

15:00 – 24:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break
16:00 – 01:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break

Working days:

5 days a week Monday to Friday

Benefits

4 National Insurances
Group Health Insurance
Annual leave
Paid Sick Leave
Paid Marriage Leave
Seasonal Gift Bonus
Employee Assistance Program

Employment type

6-Month contract

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/ .

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