(fluent Ukrainian) SOC Incident Response Specialist

Remote from: Ukraine
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 2 Jun 2026
Apply before: 2 Jul 2026
Experience level: Midweight
Views / Applies: 10 / 2

About company

About SupportYourApp

Global leader in premium outsourced support for innovative tech companies.

Outsourcing/Offshoring
2010

Actively Hiring

AI Summary

SupportYourApp is seeking a SOC Incident Response Specialist to manage security incidents end-to-end, communicate with clients during data breaches, and improve security processes. This fully remote role requires at least one year of incident response experience, analytical skills, and English proficiency B2+. The company offers an inclusive international environment, compensation in USD, and no time-tracking. Ideal for those passionate about cybersecurity and working with modern tools.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires handling complex security incidents, root cause analysis, and client communication, demanding advanced technical skills and quick decision-making under pressure.

Salary Analysis

AI Insight The salary range is not provided, but based on US market data for SOC Incident Response Specialists, the median is around $95,000. This role offers compensation in USD and may be competitive for remote positions.

Key Skills

Incident Response SOC Cybersecurity Data Breach Root Cause Analysis SIEM EDR OSINT Security Documentation Client Communication

Cover Letter Sample

Dear Hiring Team,

I am thrilled to apply for the SOC Incident Response Specialist position at SupportYourApp. With over two years of experience in handling security incidents and conducting root cause analysis, I am confident in my ability to manage end-to-end incident response and communicate effectively with stakeholders during data breaches.

My expertise includes developing incident response procedures, using SIEM and EDR tools, and ensuring compliance with data privacy standards. I am particularly drawn to SupportYourApp's inclusive remote culture and commitment to professional growth.

I look forward to contributing to your team and enhancing your security posture. Thank you for considering my application.

Sincerely, [Your Name]

Possible Interview Questions

Describe your experience handling a security incident from detection to resolution.

In my previous role, I detected a phishing campaign via SIEM alerts. I isolated affected endpoints, coordinated with IT to reset credentials, and performed forensic analysis to identify the entry point. I then documented the incident, conducted root cause analysis, and implemented email filtering rules to prevent recurrence.

How do you prioritize incidents when multiple occur simultaneously?

I prioritize based on impact and urgency. Critical incidents affecting sensitive data or core systems get immediate attention. I use a triage matrix considering data classification, system criticality, and potential business impact. I also communicate with stakeholders to manage expectations and delegate tasks if possible.

Explain how you would communicate a data breach to a client.

I would first confirm the breach scope and affected data. Then, I'd prepare a clear, honest notification explaining the incident, data involved, steps taken to contain it, and recommended actions for the client. I'd maintain a professional tone, provide timelines, and offer ongoing updates.

What is your experience with SIEM and EDR tools?

I have used Splunk SIEM for log analysis and correlation, creating custom dashboards and alerts. For EDR, I have experience with CrowdStrike and Carbon Black, conducting endpoint investigations, isolating compromised machines, and analyzing malware behavior.

How do you stay updated on the latest cybersecurity threats and trends?

I follow industry blogs like Krebs on Security, attend webinars, and participate in CTF competitions. I also subscribe to threat intelligence feeds and regularly review CVE databases. Continuous learning is key in this field.

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

Our team is continuously growing alongside our expanding client base, so we are looking for a SOC Incident Response Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Sounds exciting? There’s more to come 💛

What you will do:

Manage security and operational incidents end-to-end, including investigation, coordination, and response;
Communicate directly with Clients and stakeholders during Data Breach incidents;
Conduct Root Cause Analysis, develop preventive measures, and prepare management reports;
Analyze Clients’ workflows and incident trends to identify risks and improve security processes;
Assess the security of software, platforms, and third-party vendors;
Review new hiring locations for compliance with data protection and security standards;
Develop incident response procedures and maintain internal security documentation and knowledge base.

What you need to succeed in this role:

Proven experience in investigating and handling information security incidents (from 1 year);
Experience in developing incident management procedures and documentation;
Analytical mindset and the ability to make fast decisions to mitigate incident impact;
Strong self-organization skills and the ability to prioritize work independently;
Understanding of data privacy principles and breach notification requirements;
English proficiency at level B2 or higher.

Will Be a Plus:

Proficiency in OSINT methodologies for investigations;
Experience in assessing the security of software, platforms, and third-party vendors;
Basic knowledge of security tools logic (SIEM,EDR,DLP, NGFW, VPN,VDI).

Benefits and Perks:

Providing services during business hours;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your growth and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

If you’re interested in cybersecurity incident response, investigations, and improving security processes, we’d be glad to receive your resume.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code:1HA

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