Japanese Player support Tier 1

Remote from: Japan
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 2 Jun 2026
Apply before: 2 Jul 2026
Experience level: Midweight
Views / Applies: 5 / 1

About company

About Side

The #1 Real Estate Brokerage Platform for Top Agents empowering agent-ownership, growth, and productivity.

Real Estate
2017

Actively Hiring

AI Summary

This role is a Japanese Player Support Tier 1 position at Side (formerly PTW), a global video game services company. The job involves providing customer support via chat and email, performing Japanese-English translations, and analyzing player issues. Candidates must be fluent in Japanese (JLPT N1) and have business-level English, along with a passion for video games. The position is fully remote within Japan and offers a contract with potential for permanent employment. Benefits include reimbursement for commuting or train pass, and a dynamic, game-focused work environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires bilingual fluency and customer service skills, but is entry-level (Tier 1) with clear guidelines, making it moderately easy.

Salary Analysis

AI Insight The offered salary is not specified, but based on US market data for similar player support roles, the median is around $35,000. This is competitive for an entry-level remote position in the gaming industry.

Key Skills

Japanese English Customer Service Translation Video Games Email Support Chat Support Problem Solving Team Player Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Japanese Player Support Tier 1 position at Side. With my fluency in Japanese (JLPT N1) and business-level English, combined with my passion for video games, I am confident in my ability to provide excellent support to players. My previous experience in customer service and translation has honed my skills in analyzing issues and delivering clear, empathetic responses.

I am particularly drawn to Side's global presence and commitment to innovation in the gaming industry. I thrive in dynamic, team-oriented environments and am eager to contribute to your player support operations. Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your team.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you had to handle a difficult customer via email or chat? How did you resolve the issue?

In my previous role, I dealt with a frustrated player who had lost their account. I calmly listened, verified their identity, and guided them through the recovery process step-by-step. I ensured they felt heard and valued, and they ended the interaction satisfied.

How do you prioritize tasks when handling multiple player inquiries simultaneously?

I use a triage system: urgent issues like account security take precedence. I also utilize templates for common queries to save time, and I always keep the player informed about expected response times.

Why are you passionate about the video game industry?

I've been a gamer since childhood, and I love how games bring people together. Working in player support allows me to combine my language skills with my hobby, helping others enjoy their gaming experience.

How would you handle a situation where a player is upset due to a bug in the game?

I would empathize with their frustration, apologize for the inconvenience, and explain that we are aware of the issue and working on a fix. I'd provide any available workaround and assure them their feedback is valuable.

Describe your experience with Japanese-English translation in a professional setting.

I have translated in-game text and player communications from Japanese to English and vice versa. I ensure accuracy and cultural appropriateness, and I always proofread my work to maintain quality.

Description

Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.
Business hours: 10:00-19:00
Full remote work within Japan

Requirements

Fluent reading and writing skills in Japanese (JLPT N1).
Business level English
Passionate about the video game industry.
Strong logical thinking.
Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Able to deliver excellent customer service via email and chat.
Able to understand games from a gamer’s perspective.
Capable of analyzing and solving information accurately and swiftly within guidelines.
Possesses a team player mentality.

*This position is only for applicants residing in Japan with a valid working visa

Benefits

Benefits

Collaborating with people creating innovative interactive entertainment.
Dynamic and entrepreneurial culture.
Video games focused environment.
Contract Employee*Permanent employee promotion is available.
Trial period: 3 months / No change in conditions.
Up to 50,000 yen reimbursement or train pass.

Who we are:

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit: http://www.side.inc/

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