Client Billing Coordinator

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Admin & Virtual Assistant
Employment type: Full Time,
Job posted: 22 May 2026
Apply before: 22 Jun 2026
Experience level: Midweight
Views / Applies: 132 / 17

About company

About Impel

Automotive AI that powers your omnichannel retail experience.

Computer Software
2014

Actively Hiring

AI Summary

The Client Billing Coordinator serves as the primary liaison between clients and the finance team, ensuring billing accuracy and timely resolution of account issues. This role involves managing high-profile accounts like General Motors, tracking discrepancies, and processing invoices in Salesforce and Sage. The ideal candidate has 1-2 years of billing or customer service experience, strong organizational skills, and comfort with API-based portals. This position offers an opportunity to work in a collaborative environment with a focus on diversity and inclusion.

Job Complexity

Easy Hard

AI Insight The role requires 1-2 years of experience and basic technical skills like Salesforce, which are moderate but not highly specialized. The complexity is low to medium due to the routine nature of billing tasks and available training.

Salary Analysis

AI Insight The salary was not provided, so an estimated median of $50,000 is used based on US market data for similar roles. This is competitive for a junior billing coordinator position, with a typical range of $38,000 to $62,000 depending on experience and location.

Key Skills

Billing Accounts Receivable Salesforce Sage Client Communication Reconciliation Data Entry API Portal Management Excel Customer Service

Cover Letter Sample

I am excited to apply for the Client Billing Coordinator position. With my background in billing and customer service, I have developed strong skills in account reconciliation and client communication. I am particularly drawn to the opportunity to manage high-profile accounts like General Motors and ensure billing accuracy through API portals. My experience with Salesforce and attention to detail make me a strong candidate for this role. I look forward to contributing to your team and upholding your commitment to diversity and inclusion.

Possible Interview Questions

How would you handle a client who disputes a billing charge that you believe is correct?

I would first listen to the client's concern and gather all relevant documentation. Then I would investigate the discrepancy by reviewing invoices and internal records. If the charge is correct, I would explain the reasoning clearly and offer to walk through the details. If the client remains unsatisfied, I would escalate to a supervisor while maintaining a professional and empathetic tone.

Describe your experience with Salesforce and how you have used it in billing processes.

In my previous role, I used Salesforce daily to manage invoices, track payments, and update account records. I created reports to monitor outstanding balances and used the platform to log client interactions. I am comfortable with custom objects and workflows related to billing.

How do you prioritize tasks when managing multiple client accounts with different billing cycles?

I use a combination of a task list and calendar reminders to track deadlines for each account. I prioritize based on urgency, such as approaching payment due dates or unresolved discrepancies. I also communicate proactively with clients to ensure all issues are addressed in a timely manner.

Can you give an example of a time you resolved a billing discrepancy?

At my previous job, a client was overcharged due to a system error. I identified the mistake during reconciliation, contacted the client to apologize, and initiated a credit memo. I also worked with the IT team to fix the underlying issue to prevent future errors.

Why do you want to work for our company, and how do you align with our commitment to diversity and inclusion?

I admire your company's focus on client relationships and continuous improvement. I believe diversity and inclusion are essential for a collaborative workplace, and I always treat colleagues and clients with respect. I am eager to contribute to a team that values different perspectives and fosters an inclusive environment.

The Client Billing Coordinator serves as the primary point of contact between our finance team and clients, ensuring billing accuracy and timely resolution of account issues. This role is ideal for someone who is personable, organized, and comfortable advocating on behalf of both the client and the company. You will play a key role in managing client billing relationships — including a high-profile account with General Motors — tracking down discrepancies, and keeping internal teams informed when action is needed.

Serve as the day-to-day liaison between clients and internal finance/accounting teams to resolve billing questions, discrepancies, and outstanding balances
Manage General Motors billing through an API portal, including tracking submissions, identifying errors, and following up to ensure timely processing
Proactively contact clients with overdue or unresolved accounts and confidently follow up until resolution is reached
Investigate billing discrepancies and work cross-functionally to correct errors and escalate issues to the appropriate teams
Process invoices, credit memos, payments (check and credit card), and account updates in Salesforce and Sage
Reconcile accounts in a timely and accurate manner and flag inconsistencies to management
Prepare internal reports and statements to help teams monitor billing status and outstanding items
Support internal and external audits by organizing and providing relevant documentation
Perform data entry and general administrative tasks related to billing and account management
Handle all client and company information with strict confidentiality
Demonstrate a commitment to Diversity, Equity, and Inclusion by treating all clients and colleagues with respect and dignity

Qualifications

1–2 years of experience in billing, accounts receivable, customer service, or a related field
Bachelors degree in Accounting, Business, or a related field preferred but not required
Experience with Salesforce required; Sage and/or Excel experience a plus
Strong interpersonal and communication skills — comfortable building relationships and having difficult conversations with clients when needed
Highly organized with strong attention to detail and the ability to track multiple accounts simultaneously
Comfortable working with API-based billing portals or similar systems (training provided)
Self-starter who takes initiative and proactively brings issues to the team’s attention

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