Provisioning Engineer

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: DevOps & Infrastructure
Employment type: Full Time,
Job posted: 22 May 2026
Apply before: 22 Jun 2026
Experience level: Midweight
Views / Applies: 36 / 12

About company

About Five9

Empowering businesses to deliver exceptional customer experiences with cloud contact center solutions.

Computer Software
2001

Actively Hiring

AI Summary

Five9 seeks a Provisioning Engineer to process platform software provisioning requests, allocate telecom resources, and manage orders for local, international, and toll-free numbers. The role involves troubleshooting routing issues with carriers, collaborating with Sales and Operations teams, and ensuring exceptional customer service. Candidates need 5+ years experience as a Tech Support or Provisioning Engineer, knowledge of PSTN, IP-telephony, and SaaS, plus basic UNIX/Linux skills. The role offers company stocks, HMO, and other benefits. This is a mid-level position requiring technical expertise and attention to detail.

Job Complexity

Easy Hard

AI Insight The role requires 5+ years of experience and specialized telecom knowledge, but the responsibilities are procedural and repetitive, making it moderately challenging.

Salary Analysis

AI Insight The salary was not provided, so market data for Provisioning Engineers in the US suggests a median of $75,000. This role's responsibilities align with typical mid-level telecom provisioning roles, so the offered salary is likely competitive within that range.

Key Skills

Provisioning Telecom PSTN IP Telephony SaaS Linux Ticketing Systems Customer Service Operations SIP Trunk

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Provisioning Engineer role at Five9. With over 5 years of experience in tech support and provisioning, I have developed strong skills in managing telecom resources and troubleshooting routing issues. My background includes working with carriers to order DID and toll-free numbers, and I am proficient in ticketing systems and Linux command line.

I am particularly drawn to Five9's commitment to customer experience and team-first culture. I thrive in collaborative environments and am dedicated to ensuring accurate and efficient provisioning. I look forward to contributing to your operations team.

Sincerely, [Your Name]

Possible Interview Questions

Describe your experience with provisioning local, international, and toll-free numbers through carrier portals.

In my previous role, I regularly ordered and managed DID and toll-free numbers via portals from carriers like Level 3 and Twilio. I ensured accurate allocation and tracked orders to meet SLAs.

How do you troubleshoot routing issues with phone numbers? Provide an example.

I would first check the number's routing table and carrier status, then test call flows. Once I resolved a misrouting issue by coordinating with the carrier to correct a translation error.

Explain your understanding of PSTN and IP-telephony. How do they relate to provisioning?

PSTN is the traditional circuit-switched network, while IP-telephony uses VoIP. Provisioning bridges them by assigning numbers and configuring SIP trunks to route calls correctly.

How do you ensure accuracy and attention to detail in repetitive provisioning tasks?

I use checklists and double-check each step. For example, I verify number formats before submission and confirm activation through test calls.

Describe a time you collaborated with Sales or Operations to fulfill a complex customer request.

A client needed a vanity number with specific routing. I worked with Sales to understand requirements and with Operations to configure the SIP trunk, ensuring timely delivery.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities:

Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs;
Manage orders of Local DID, International DID and Toll Free for customers through various carriers’ portals;
Interact with carriers in order to troubleshoot routing issues with phone numbers;
Work closely with Operations teams to deliver the complex customers’ features and requests
Collaborate with Sales, Professional Services, Sales Operations teams to process customer related requests;
Follow up on pending cases and escalations;
Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support;
Monitor for status updates, update corresponding tickets
Provide updates to customers and internal teams
Ensure exceptional customer service to both internal and external customers

Required skills:

Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles
Accountability and positive team attitude
Readiness to do repetitive work with accuracy and attention to details;
Ability to multitask while getting things done;
Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics;
Basic knowledge of UNIX/Linux command line interface;
Experience working via ticketing systems
Excellent verbal and written English communication skills

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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