Customer Service Representative (Hungarian & English)

Remote from: Hungary
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 57 / 12

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance is hiring a Customer Service Representative fluent in Hungarian and English to support its global cryptocurrency exchange platform. The role involves handling live chat and tickets, resolving customer issues, and providing accurate information. Candidates need 1+ years of customer service experience, IT proficiency, and basic AI knowledge. The position offers remote work, competitive salary, and benefits. It requires flexibility for weekends and night shifts.

Role DNA

Job Complexity

Easy Hard

AI Insight Requires bilingual fluency in Hungarian and English, technical knowledge of cryptocurrency, and AI tool experience, but is a customer service role with clear responsibilities.

Salary Analysis

AI Insight The salary for this role is not specified but estimated at $45,000 median based on US market rates for bilingual customer service representatives. The actual offer may vary based on location and experience.

Key Skills

Customer Service Bilingual Hungarian English Cryptocurrency Blockchain Live Chat AI Tools Ticketing Systems Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Service Representative position at Binance. With over two years of experience in customer support and fluency in both Hungarian and English, I am confident in my ability to provide exceptional service to your global user base. My background includes handling high-volume live chat and tickets, resolving complex issues, and ensuring customer satisfaction.

I possess strong IT proficiency and a basic understanding of AI concepts, which aligns with your requirement for familiarity with AI-powered tools. Additionally, my knowledge of the cryptocurrency and blockchain field will allow me to assist customers effectively with platform-related queries.

I am eager to contribute to Binance's mission of advancing financial freedom and would welcome the opportunity to discuss how my skills fit this role.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience handling high volumes of live chat and support tickets?

In my previous role at XYZ, I managed up to 50 live chats and 30 tickets daily, prioritizing urgent issues and ensuring timely resolution. I used a ticketing system to track interactions and maintained a 95% satisfaction rate.

How would you handle a customer who is frustrated about a delayed transaction on the cryptocurrency exchange?

I would first empathize with the customer, acknowledge their frustration, and then investigate the transaction details. I would provide a clear explanation of the delay, offer a timeline for resolution, and follow up to ensure the issue is resolved.

What is your experience with AI-powered chatbots or tools?

I have worked with AI chatbots in my previous job, where I tested bot responses and provided feedback for improvement. I also used AI tools for automated ticket categorization and routing.

How do you stay updated on cryptocurrency and blockchain trends?

I follow industry news on CoinDesk and Binance Blog, participate in online forums, and have completed a blockchain fundamentals course. I also practice trading on demo platforms.

Are you comfortable working weekends and night shifts?

Yes, I am flexible with my schedule and have experience working non-traditional hours. I understand the need for 24/7 support in the cryptocurrency industry.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Hungarian
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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