Key Account Manager Customer Service

Remote from: USA, Romania
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 18 Jun 2026
Apply before: 18 Jul 2026
Experience level: Midweight
Views / Applies: 14 / 4

About company

About Philips

Over the past decade we have transformed into a focused leader in health technology

Hospital & Health Care
1891

Actively Hiring

AI Summary

Philips is seeking a Key Account Manager for Customer Service to drive profitable growth in Romania. The role involves building long-term relationships with key stakeholders, developing account plans, negotiating agreements, and leading cross-functional teams. Candidates need a Bachelor's or Master's degree and at least 3 years of sales or marketing experience, preferably in healthcare or B2B. The position requires fluency in English and the local language, with a hybrid work model (3 days in-office). This is an opportunity to contribute to Philips' mission of improving healthcare access worldwide.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a mix of strategic planning, relationship building, and negotiation skills, but does not demand highly specialized technical knowledge. It is moderately challenging due to the need to manage multiple stakeholders and meet sales targets.

Salary Analysis

AI Insight The offered salary range is not provided, but based on US market data for a Key Account Manager in healthcare, the typical salary ranges from $65,000 to $120,000 annually, with a median around $90,000. Philips may offer competitive compensation including benefits.

Key Skills

Key Account Management Customer Relationship Management Sales Strategy Negotiation Cross-functional Collaboration Healthcare B2B Sales Forecasting Pipeline Management Value Proposition Development

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Key Account Manager Customer Service position at Philips. With over 3 years of experience in B2B sales and account management within the healthcare sector, I have a proven track record of driving growth and building lasting customer relationships. My background in cross-functional team leadership and strategic account planning aligns perfectly with the requirements of this role.

I am particularly drawn to Philips' mission of improving healthcare access and would be honored to contribute to your team in Romania. I possess strong negotiation skills and fluency in both English and Romanian, enabling me to effectively engage with diverse stakeholders. I am confident in my ability to achieve sales targets while ensuring customer satisfaction.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills can benefit Philips.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you successfully built a long-term relationship with a key client? What strategies did you use?

In my previous role, I managed a top-tier healthcare account. I scheduled regular quarterly business reviews, provided tailored solutions based on their needs, and proactively addressed concerns. This resulted in a 20% increase in contract renewals and expanded our service scope.

How do you approach negotiating agreements with clients while ensuring profitability?

I focus on understanding the client's priorities and aligning our value proposition accordingly. I use data to support pricing discussions and explore creative trade-offs that benefit both parties. For instance, I once offered extended payment terms in exchange for a longer contract commitment, which improved cash flow and secured revenue.

Describe your experience working with cross-functional teams to achieve sales targets.

I led a cross-functional team including product specialists and operations to launch a new service package. We held weekly alignment meetings and used a shared dashboard to track progress. The collaboration resulted in exceeding the quarterly sales target by 15%.

How do you stay updated on market trends and competitor activities in the healthcare sector?

I subscribe to industry publications, attend webinars, and participate in trade shows. Additionally, I leverage CRM data to analyze competitor positioning and customer feedback. This helps me adapt account plans and maintain a competitive edge.

Can you give an example of a time you had to manage multiple priorities and tight deadlines? How did you handle it?

During a product launch, I had to balance onboarding new clients and meeting quarterly quotas. I prioritized tasks based on impact and urgency, delegated non-critical activities, and used a project management tool to track progress. This allowed me to successfully close deals while maintaining high service levels.

Job Title

Key Account Manager Customer Service

Job Description

As a Key Account Manager for Customer Service, you will be responsible for developing and driving profitable long-term growth in the accounts within the territory of Romania. You will maximize profitable sales and customer satisfaction, selling all Customer Service Philips HS and applicable Philips products, systems, and services, while balancing short- and long-term business goals.

Your role:

Build and maintain strong, long-term relationships with key stakeholders at different organizational levels to maximize business value (top and bottom line)
Develop executive-level customer relationships and understand customer targets, needs, and competitive landscape
Create, implement, and drive account plans, including tailored value propositions, and lead all related commercial activities
Negotiate agreements, manage sales pipelines, forecast performance, and ensure achievement of order intake, sales, and profitability targets
Lead cross-functional collaboration (Project Management, Operations, Customer Services) and drive account team alignment to deliver results
Ensure compliance and quality of solutions offered, including proper validation of configurations and third-party components, and provide structured market and customer feedback

You’re the right fit if you:

Hold a Bachelor’s or Master’s degree in Business Administration, Marketing, Sales, or a related field
Have a minimum of 3 years of experience in Sales, Marketing, or a related field
Demonstrate a proven track record in sales or account management, preferably in Healthcare or B2B
Have experience working within and ideally leading cross-functional teams
Are fluent in English (written and spoken), in addition to the local language

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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