Music Streaming Platform Chat Support Specialist with Swedish and English (Remote in Bulgaria)

Remote from: Bulgaria
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 18 Jun 2026
Apply before: 18 Jul 2026
Experience level: Senior
Views / Applies: 14 / 1

About company

About Sutherland

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

Outsourcing/Offshoring
1986

Actively Hiring

AI Summary

This role involves providing email and chat support to users of Spotify, a leading music streaming platform. As a Chat Support Specialist, you will handle common questions, account issues, and payment inquiries, all remotely from Bulgaria. You need excellent Swedish and English skills to assist a diverse user base. The position offers full-time remote work, comprehensive benefits, and opportunities for growth. It's ideal for someone who enjoys helping others and solving problems in a digital environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is non-voice support with clear procedures and FAQs, making it relatively easy, but requires fluency in two languages and good troubleshooting skills.

Salary Analysis

AI Insight No salary was provided, so we estimate the market median for a bilingual chat support specialist in the US is around $35,000. This is competitive for entry-level remote customer service roles, though higher compensation may be expected for rare language pairs like Swedish.

Key Skills

Customer Support Chat Support Swedish English Music Streaming Spotify Remote Work Troubleshooting Account Management Bilingual

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Music Streaming Platform Chat Support Specialist position at Sutherland Bulgaria. With proficiency in both Swedish and English, I am well-equipped to assist Spotify's diverse user base. My strong written communication skills and patience make me ideal for handling non-voice support inquiries effectively.

I have experience in customer service, where I developed a knack for solving problems and explaining complex topics clearly. I am comfortable working independently and thrive in remote environments. I am eager to bring my language skills and positive attitude to your team.

Thank you for considering my application. I look forward to the opportunity to contribute to Sutherland's exceptional support for Spotify users.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you had to explain a technical issue to a non-technical user?

In my previous role, I helped a user who couldn't log in. I walked them through clearing their cache and resetting their password step-by-step, using simple language and confirming each step. They successfully logged in and thanked me for my patience.

How do you handle multiple chat conversations simultaneously?

I prioritize based on urgency and use templates for common issues. I keep concise notes and ensure each user feels attended to. I also take breaks to avoid burnout.

Why do you want to work for a music streaming platform like Spotify?

I'm passionate about music and technology. Spotify has revolutionized how people discover music, and I'd love to help users enjoy that experience. I admire its innovation and user-centric approach.

Describe a situation where you had to deal with an upset customer. How did you resolve it?

A user was frustrated about a billing error. I listened actively, apologized, and investigated the issue. I found it was a glitch, processed a refund, and followed up to ensure it was fixed. The user appreciated my empathy and quick solution.

How do you stay updated on product changes and updates?

I regularly check internal knowledge bases and attend team briefings. I also set aside time to explore new features myself so I can better assist users.

Company Description

About Us:
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!