Customer Service Representative (Greek & English)

Remote from: Greece
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 39 / 12

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance seeks a Customer Service Representative fluent in Greek and English to support its global cryptocurrency exchange. The role involves handling live chat and tickets, resolving customer issues, and contributing to AI bot testing. Candidates need 1+ year of customer service experience and basic AI knowledge. This remote position offers competitive pay and growth opportunities in the blockchain industry.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires bilingual fluency, technical support skills, and AI familiarity, but it's an entry-level customer service position with manageable complexity.

Salary Analysis

AI Insight The salary is not specified in the listing. Based on market rates for bilingual customer service representatives in the US, the median is around $45,000, which is typical for entry-level roles. Binance's compensation is likely competitive within the industry.

Key Skills

Customer Service Bilingual Greek English Live Chat Support Ticket Management AI Chatbots Cryptocurrency Blockchain Problem Solving Communication Skills Remote Work

Cover Letter Sample

Dear Hiring Team,

I am excited to apply for the Customer Service Representative position at Binance. With over two years of experience in customer support and fluency in both Greek and English, I am confident in my ability to deliver exceptional service to your global user base. My background includes handling high-volume chat and ticket systems, resolving complex issues, and collaborating with teams to improve workflows.

I am particularly drawn to Binance's innovative use of AI in customer service. I have experience testing chatbots and providing feedback to enhance automation, which aligns with your requirement for AI familiarity. My strong problem-solving skills and adaptability to irregular hours make me well-suited for this fast-paced environment.

I look forward to the opportunity to contribute to Binance's mission of advancing financial freedom. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle a customer who is frustrated about a delayed transaction on the exchange?

I would first apologize and empathize with the customer's frustration. Then I would investigate the transaction details, provide a clear explanation of the delay, and offer a timeline for resolution or alternative solutions. I would follow up to ensure the issue is resolved to their satisfaction.

Describe your experience with AI-powered tools or chatbots. How have you used them in a customer service role?

In my previous role, I worked with an AI chatbot that handled basic inquiries. I monitored its responses, identified gaps, and provided feedback to improve its accuracy. I also tested new bot flows and updated FAQs based on common customer issues.

How do you prioritize multiple customer queries during peak hours?

I prioritize based on urgency and impact. Critical issues like account access problems are addressed first, followed by standard inquiries. I use ticket tags and statuses to track progress and ensure no query is overlooked. I also communicate expected wait times to manage customer expectations.

Can you explain a complex cryptocurrency concept in simple terms to a novice user?

For example, if asked about blockchain, I would say: 'Think of it as a digital ledger that records transactions across many computers. Each block contains a list of transactions, and once added, it cannot be changed. This makes it secure and transparent, like a public record book.'

Why do you want to work at Binance, and what do you know about our platform?

I am passionate about blockchain technology and its potential to democratize finance. Binance is the industry leader with a strong focus on innovation and security. I admire your commitment to user education and the wide range of products you offer. I want to contribute to a team that values customer feedback and continuous improvement.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Greek
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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