Dental Customer Service Rep

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 28 May 2026
Apply before: 28 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 49 / 16

About company

About Mutual of Omaha

For every customer ... a financial future imagined, planned and secured.

Financial Services
1909

Actively Hiring

AI Summary

This role is a remote Dental Customer Service Representative position at Mutual of Omaha, handling inbound and outbound calls from dental providers and members. Responsibilities include resolving inquiries about benefits, claims, and payments while maintaining service excellence. The job requires strong communication skills, at least 1 year of customer service experience, and the ability to multitask using multiple systems. Paid training starts July 10th, with shifts available Monday-Friday between 7 AM and 7 PM CST. The hourly wage is $20.00-$20.50 plus annual bonus opportunities.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires handling high call volume and navigating multiple systems, but it is entry-level with structured training and clear guidelines, making it moderately easy.

Salary Analysis

AI Insight The offered hourly wage of $20.00-$20.50 translates to an annual salary of approximately $41,600-$42,640, which is competitive for a dental customer service role. The market range for similar positions in the US is typically $28,000-$45,000, so this offer is on the higher end.

Key Skills

Customer Service Dental Insurance Call Center Benefits Administration Claims Processing HIPAA Compliance Multitasking Problem Solving Communication Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Dental Customer Service Representative position at Mutual of Omaha. With over two years of experience in customer service and a strong background in handling high-volume calls, I am confident in my ability to provide excellent support to your dental providers and policyholders.

In my previous role at a health insurance company, I successfully resolved inquiries related to benefits and claims while maintaining a high customer satisfaction score. I am proficient in navigating multiple computer systems and have a solid understanding of medical terminology and HIPAA regulations.

I am particularly drawn to Mutual of Omaha's commitment to fostering a collaborative culture and valuing diverse perspectives. I am eager to contribute to your team and help maintain the high standards of service your customers expect.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with the needs of your team.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you had to handle a difficult customer call and how you resolved the issue?

In my previous role, I had a customer who was upset about a denied claim. I listened actively, empathized with their frustration, and explained the reason for the denial in simple terms. I then researched alternative coverage options and helped them submit a successful appeal. The customer thanked me for my patience and clear communication.

How do you prioritize tasks when handling a high volume of calls and multiple system inputs?

I stay organized by using the CRM system to track calls and follow-ups. I prioritize urgent issues first, such as payment or claim problems, and use downtime to complete documentation. I also practice active listening to quickly identify the core issue and resolve it efficiently without compromising quality.

What experience do you have with dental insurance terminology and claims processing?

I have a basic understanding of dental terminology from a previous role in a dental office, where I assisted with insurance verification and claim submissions. I am familiar with common codes like D codes for procedures and can explain benefits like deductibles and co-pays to patients.

How do you ensure accuracy when documenting customer interactions?

I always double-check my notes before concluding a call, ensuring I capture all relevant details like policy numbers, dates, and the resolution provided. I also use templates and checklists to maintain consistency and refer to company guidelines to ensure compliance.

Why do you want to work for Mutual of Omaha, and how do you handle working remotely?

I admire Mutual of Omaha's reputation for excellent customer service and its commitment to employee well-being. I have a dedicated home office with a high-speed internet connection and have successfully worked remotely before, staying disciplined with a routine and using communication tools to stay connected with my team.

The Dental Customer Service Representative plays a key role in supporting providers and policyholders by delivering high-quality service and accurate request processing. This position handles routine customer inquiries related to dental products and services, ensuring timely and effective resolution while maintaining service excellence standards. The CSR supports customer retention by contributing to positive service experiences, collaborating with internal teams, and escalating more complex issues as needed to ensure proper resolution. This role is essential to maintaining efficient operations and fostering strong relationships with customers and providers.

Our next training class will start on Friday, July 10th. Structured, paid training with strict attendance expectations; includes systems navigation, call flows, benefit/claims fundamentals, documentation standards, and service quality.

Dental Contact center hours of operation are Monday–Friday, 7:00 AM–7:00 PM CST; shift options post-training based on business needs. Occasional late shifts coverage required and overtime opportunities during peak seasons.

WHAT WE CAN OFFER YOU:

Hourly Wage: Minimum: $20.00 – $20.50, plus annual bonus opportunity.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO:

Handle both outbound and inbound calls from Dental providers, members, and policyholders regarding dental benefits, claims, and payments, delivering accurate and empathetic service.
Research, analyze, and resolve routine inquiries using multiple systems, policies, and reference materials, escalating sensitive or complex issues as needed.
Explain claim status, benefit determinations, and payment details clearly, placing outbound calls only when follow-up or clarification is required.
Collaborate with internal teams and apply problem-solving skills to resolve discrepancies and turn service issues into positive experiences.
Stay current on dental terminology, benefit plans, regulations, and internal processes while managing priorities efficiently in a fast-paced environment.

WHAT YOU’LL BRING:

Strong oral and written communication skills with the ability to deliver thorough, high-quality customer service and sound judgment.
Minimum 1 year of customer service or contact center experience; health, dental, or insurance background preferred.
Basic knowledge of dental insurance products and familiarity with medical/dental terminology.
Proficient in using multiple computer systems simultaneously, with strong typing, documentation, and multitasking skills, while managing high call volume.
Detail-oriented, adaptable, and analytical, with a commitment to privacy (HIPAA), regulatory compliance, and flexible scheduling requirements.
You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Planning and organizing skills with the ability to set priorities.
Basic product knowledge of assigned area
Knowledge of medical terminology

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

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