Licensed Customer Service Representative

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 28 May 2026
Apply before: 28 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 29 / 6

At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow

Insurance
1912

AI Summary

This remote role involves providing customer service for personal lines insurance products, handling policy inquiries, and solving problems independently. Requires an active P&C license and 2+ years of customer service experience. Paid training is provided with a shift starting between 11:30 am-1:30 pm EST, including weekend rotation. The company offers competitive benefits and a supportive work environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires an insurance license and specific experience, but tasks are routine with clear guidelines, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The typical starting salary range is not provided, but based on market data for licensed customer service representatives in insurance, the median is around $42,000. The role offers competitive pay and benefits.

Key Skills

Customer Service Insurance Property & Casualty License Remote Work Problem Solving Communication Policy Management Data Entry Time Management Adaptability

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Licensed Customer Service Representative position at Liberty Mutual. With over two years of customer service experience and an active P&C license, I am confident in my ability to provide exceptional support to policyholders and agents.

My background includes handling policy inquiries, resolving issues independently, and maintaining high customer satisfaction. I am comfortable working in a remote environment and have reliable high-speed internet.

I am eager to contribute to your team and grow within the company. Thank you for considering my application.

Sincerely, [Your Name]

Possible Interview Questions

How do you handle a difficult customer who is upset about a claim denial?

I would listen empathetically, acknowledge their frustration, and explain the policy terms clearly. If possible, I'd explore alternative solutions or escalate to a supervisor.

Describe a time you had to solve a complex policy issue independently.

In my previous role, a policyholder had a billing discrepancy. I reviewed the policy details, identified a system error, and corrected it, ensuring the customer was satisfied.

How do you prioritize tasks when handling multiple customer inquiries simultaneously?

I assess urgency and complexity, addressing time-sensitive issues first while managing expectations for others. I use CRM tools to track and follow up.

What experience do you have with insurance software or CRM systems?

I have used Salesforce and Guidewire in past roles to manage customer accounts, log interactions, and process policy changes efficiently.

Why do you want to work for Liberty Mutual specifically?

I admire Liberty Mutual's commitment to customer service and employee development. The remote opportunity and comprehensive benefits align with my career goals.

Description

Join Our Team as a Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Training: Paid training is Monday – Friday, 9:00am – 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

Shift: After onboarding and training is complete, go-forward shifts will have a start time between 11:30 am – 1:30 pm EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

License: Active P&C Producers insurance license REQUIRED.

We are currently not hiring in NY, CA, AK, HI, NM or IL.

Qualifications

Associates degree or 1+ year Insurance experience preferred.
2 years’+ related Customer Service experience is required.
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
Excellent communication and interpersonal skills are required.
P&C Producers insurance license required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices