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AI Summary
This role is a remote Customer Service Representative for Clarity Clinic's Billing and Reimbursement department, requiring Illinois residency. Responsibilities include handling high-volume patient calls and emails, assisting with billing tasks, managing payment plans, and ensuring confidentiality. The ideal candidate has medical billing experience or a bachelor's degree, with a focus on professionalism and de-escalation. Bilingual skills are a plus. The position offers an opportunity to work in a multidisciplinary mental health practice.
Role DNA
Salary Analysis
Core Skills Required
Dear Hiring Manager,
I am excited to apply for the Billing and Reimbursement Customer Service Representative position at Clarity Clinic. With over two years of experience in medical billing and customer service, I have developed strong skills in handling high-volume phone calls, managing patient accounts, and ensuring compliance with HIPAA regulations. My background includes processing payments, following up on claims, and resolving patient inquiries with professionalism and empathy.
I am particularly drawn to Clarity Clinic's mission of providing holistic mental health care. In my previous role, I successfully reduced patient billing errors by 15% through meticulous attention to detail and proactive communication. I am confident that my ability to de-escalate situations and collaborate with billing teams will make me a valuable asset to your department.
Thank you for considering my application. I look forward to the opportunity to contribute to your team.
Sincerely, [Your Name]
About Clarity Clinic, PLLC
Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we’re redefining what accessible, comprehensive mental health care looks like.
At Clarity Clinic, we are seeking a Customer Service Representative to work in our Billing and Reimbursement department.
Location: Remote (Note: Candidates must be based in the state of Illinois)
In this role, you will:
- Ensure that patients are treated with the highest level of confidentiality and professionalism
- Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
- Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
- Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner
- Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries
- Responsible for Self-Pay AR and management of accounts with credit cards on file
- Collects patient payments and assists in posting payments as it relates to our collection processes
- Responsible for reviewing, identifying, and sending qualified accounts to collections
- Identify patient and insurance credits/refunds
- Create and manage patient payment plans
- Manage and run weekly statement files
- Responsible for return mail
- Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
- Handle mailing collection letters to both insurance and patient as instructed by collection staff
- Work various tasks assigned as needed
- Maintain the strictest confidentiality according to the guidelines of company policies
- Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
- Attend meetings as required
- Participate in development and training activities as required by management
- Adapt to change in positive and professional manner
Minimum Requirements:
- BS/BA degree preferred or two years of medical billing and customer service experience is preferred
- Heavy focus on high volume phone calls and emails
- Bilingual is a plus
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages.
Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process.
More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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