Billing and Reimbursement Customer Service Representative

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 7 Jul 2026
Apply before: 7 Aug 2026
Views / Applies: 25 / 0

Clarity Clinic is dedicated to providing exceptional service in mental health care, blending traditional and innovative therapies to tailor a holistic, accessible treatment plan for each patient.

Mental Health Care
2019

AI Summary

This role is a remote Customer Service Representative for Clarity Clinic's Billing and Reimbursement department, requiring Illinois residency. Responsibilities include handling high-volume patient calls and emails, assisting with billing tasks, managing payment plans, and ensuring confidentiality. The ideal candidate has medical billing experience or a bachelor's degree, with a focus on professionalism and de-escalation. Bilingual skills are a plus. The position offers an opportunity to work in a multidisciplinary mental health practice.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role involves routine customer service and billing tasks with moderate complexity, but requires handling upset customers and multitasking, making it a moderate difficulty level.

Salary Analysis

AI Insight The salary for this role is not specified, but based on market data for a Billing and Reimbursement Customer Service Representative, the typical range is $30,000 to $50,000 annually. The median of $38,000 is competitive for a remote position with similar responsibilities in the healthcare sector.

Core Skills Required

Billing Customer Service Medical Billing Reimbursement Patient Communication HIPAA Compliance Collections Accounts Receivable Data Entry Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Billing and Reimbursement Customer Service Representative position at Clarity Clinic. With over two years of experience in medical billing and customer service, I have developed strong skills in handling high-volume phone calls, managing patient accounts, and ensuring compliance with HIPAA regulations. My background includes processing payments, following up on claims, and resolving patient inquiries with professionalism and empathy.

I am particularly drawn to Clarity Clinic's mission of providing holistic mental health care. In my previous role, I successfully reduced patient billing errors by 15% through meticulous attention to detail and proactive communication. I am confident that my ability to de-escalate situations and collaborate with billing teams will make me a valuable asset to your department.

Thank you for considering my application. I look forward to the opportunity to contribute to your team.

Sincerely, [Your Name]

Sample Interview Questions

How do you handle a patient who is upset about a bill they don't understand?

I would first listen empathetically to their concerns without interrupting, then calmly explain the charges in simple terms, breaking down each item. If necessary, I would offer to review their account with a supervisor or set up a payment plan to alleviate their stress.

Describe your experience with medical billing software and patient portal management.

I have used systems like Kareo and Practice Fusion for claim submission, payment posting, and managing patient balances. I am proficient in responding to portal messages and ensuring timely resolution of inquiries, all while maintaining accurate records.

How do you prioritize tasks when handling both phone calls and administrative duties?

I prioritize based on urgency and impact. For instance, incoming calls are answered first to ensure patient satisfaction, while voicemails are returned within 2 hours. Billing tasks like claims follow-up are scheduled during quieter periods, and I use a checklist to stay organized.

Can you explain the process of identifying and refunding patient credits?

I review accounts for credit balances by checking overpayments from patients or insurance. After verifying with the billing team, I initiate refunds via check or credit card, ensuring proper documentation and compliance with payer policies.

How do you stay current with HIPAA regulations and billing compliance?

I regularly review company training modules and attend webinars on healthcare compliance. I also subscribe to updates from CMS and maintain a personal checklist to ensure all communications and records meet HIPAA standards.

About Clarity Clinic, PLLC

Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we’re redefining what accessible, comprehensive mental health care looks like.

At Clarity Clinic, we are seeking a Customer Service Representative to work in our Billing and Reimbursement department.

Location: Remote (Note: Candidates must be based in the state of Illinois)

In this role, you will:

Ensure that patients are treated with the highest level of confidentiality and professionalism
Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner
Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries
Responsible for Self-Pay AR and management of accounts with credit cards on file
Collects patient payments and assists in posting payments as it relates to our collection processes
Responsible for reviewing, identifying, and sending qualified accounts to collections
Identify patient and insurance credits/refunds
Create and manage patient payment plans
Manage and run weekly statement files
Responsible for return mail
Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
Handle mailing collection letters to both insurance and patient as instructed by collection staff
Work various tasks assigned as needed
Maintain the strictest confidentiality according to the guidelines of company policies
Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
Attend meetings as required
Participate in development and training activities as required by management
Adapt to change in positive and professional manner

Minimum Requirements:

BS/BA degree preferred or two years of medical billing and customer service experience is preferred
Heavy focus on high volume phone calls and emails
Bilingual is a plus

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages.

Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html

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