Manager, Inside Sales (London, United Kingdom)

Remote from: UK
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Sales
Employment type: Full Time,
Job posted: 5 Jun 2026
Apply before: 5 Jul 2026
Experience level: Midweight
Views / Applies: 16 / 4

A design platform for teams who build products together.

Design
2012

AI Summary

Figma is seeking a Manager of Inside Sales to lead a team of Inside Sales Representatives focused on customer renewals for mid-market to strategic accounts. The role involves coaching, forecasting, pipeline management, and cross-functional collaboration to drive retention and growth. Ideal candidates have 5+ years in B2B SaaS renewals or sales, with 2+ years in leadership. This position is based in London and offers an opportunity to shape renewal strategies at a leading design collaboration company.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires significant experience (5+ years) and advanced skills in coaching, negotiation, and strategic planning, making it challenging but not entry-level executive.

Salary Analysis

AI Insight The job listing does not specify a salary, but the estimated market median for this role in the US is $135,000 annually. This is competitive for a SaaS Inside Sales Manager position, though actual offer may vary based on location and experience.

Key Skills

SaaS Sales Renewals Management Team Leadership Customer Success Forecasting Negotiation Salesforce CRM Account Management Data Analysis Coaching

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Manager, Inside Sales position at Figma. With over 6 years of experience in B2B SaaS renewals and account management, including 3 years leading high-performing teams, I am confident in my ability to drive retention and growth for your strategic customers. My expertise in coaching, forecasting, and cross-functional collaboration aligns perfectly with the requirements of this role.

I have a proven track record of exceeding NRR targets by implementing data-driven renewal strategies and fostering a culture of accountability. I am excited about the opportunity to contribute to Figma's mission of making design accessible to all and would welcome the chance to discuss how my skills can benefit your team.

Thank you for your consideration. I look forward to the possibility of speaking with you.

Sincerely,
[Your Name]

Possible Interview Questions

How do you approach coaching an underperforming sales representative to improve their renewal rates?

I would start by analyzing their pipeline and past performance data to identify specific gaps. Then I would set clear, measurable goals and schedule weekly 1:1 coaching sessions focused on skill-building in areas like negotiation and customer engagement. I would also role-play scenarios and provide real-time feedback during live calls.

Describe a time you led a team through a major change in renewal strategy. How did you ensure buy-in and execution?

In a previous role, we shifted from a transactional renewal model to a consultative approach. I communicated the 'why' behind the change in a team meeting, highlighting benefits for customers and reps. I then provided training and resources, and created a phased rollout with milestones. I also held weekly check-ins to address challenges and celebrated early wins to build momentum.

How do you prioritize accounts and allocate resources across a portfolio of renewals?

I use a risk-and-value matrix to categorize accounts: high-value/high-risk get proactive engagement from senior reps, while low-risk accounts may follow automated sequences. I also consider deal size, health scores, and expansion potential. I review the portfolio weekly with my team to adjust priorities based on changing signals.

What metrics do you consider most important for measuring renewal team performance, and why?

Key metrics include Gross Revenue Retention (GRR), Net Revenue Retention (NRR), forecast accuracy, and renewal velocity. GRR shows customer stickiness, NRR captures expansion, forecast accuracy ensures predictability, and velocity indicates efficiency. I also track churn reasons and rep activity to identify coaching opportunities.

How would you collaborate with Customer Success and Sales teams to ensure alignment on renewal strategies for strategic accounts?

I would establish regular cross-functional meetings to review account health and renewal status. We would create joint account plans that define roles: CS owns adoption and satisfaction, sales owns expansion, and renewals managers own contract terms. I'd also use a shared CRM to ensure visibility and hold all parties accountable to agreed milestones.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Unassigned, Mid-Market, Enterprise, and Strategic customers. Your team will cover renewals across LOA, TBH, and complex or multi-org accounts, ensuring a best-in-class experience for every customer while driving predictable retention and growth outcomes.

You’ll play a key leadership role in building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability. You’ll also partner closely with Sales Managers, Customer Success, and cross-functional partners to ensure alignment on renewal strategy, forecast accuracy, and execution on strategic accounts.

This is a full time role that will be held from our London Hub.

What you’ll do at Figma:

Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
Lead renewal forecasting, pipeline reviews, and inspection of deal quality – ensuring accuracy, consistency, and timely execution
Analyze data to identify at-risk renewals and guide the team to act early and strategically
Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership
Collaborate closely with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers while streamlining quoting, approvals, and deal execution
Act as the senior level sponsor for complex or high-value renewals – partnering with senior partners, navigating escalations, and ensuring a positive customer experience at every step
Champion operational discipline – improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability

We’d love to hear from you if you have:

5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams
Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
Strong cross-functional collaboration skills – able to build trust and alignment with Sales, Success, and Operations leaders
Strong sales skills operational rigor: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions
Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate)

While not required, it’s an added plus if you also have:

German or French proficiency to support EMEA customers
Prior experience helping build or scale a regionalised renewals or inside sales organisation

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

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