Billing Specialist

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Finance & Accounting
Employment type: Full Time,
Job posted: 5 Jun 2026
Apply before: 5 Jul 2026
Experience level: Midweight
Views / Applies: 46 / 2

About company

About Five9

Empowering businesses to deliver exceptional customer experiences with cloud contact center solutions.

Computer Software
2001

Actively Hiring

AI Summary

This Billing Specialist role at Five9 involves preparing and processing daily billings, resolving billing issues, and reconciling account balances. The position requires 3-5 years of billing experience, preferably in a SaaS/software environment, with strong Excel skills and familiarity with NetSuite and Salesforce. The job offers a competitive benefits package including company stocks, HMO, and night shift differential pay. The role is detail-oriented, deadline-driven, and requires collaboration with internal teams. Five9 fosters an inclusive, team-first culture.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires moderate technical skills and attention to detail, but is not extremely complex; the presence of firm deadlines and stressful situations increases the difficulty slightly.

Salary Analysis

AI Insight The salary is not specified, but based on the role and experience level, a median of $50,000 is estimated. This is competitive for a Billing Specialist in the US market, especially in the SaaS industry.

Key Skills

Billing Accounts Receivable SaaS Microsoft Excel Contract Review NetSuite Salesforce Problem-Solving Attention to Detail Process Improvement

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Billing Specialist position at Five9. With over 4 years of billing experience in the SaaS industry and strong proficiency in Excel and NetSuite, I am confident in my ability to ensure accurate and timely client invoicing. My background includes resolving complex billing discrepancies and improving processes to enhance efficiency.

I thrive in fast-paced environments and am skilled at managing multiple deadlines while maintaining attention to detail. I am eager to bring my analytical skills and collaborative mindset to your team at Five9. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with processing complex invoices in a SaaS environment?

In my previous role at a SaaS company, I processed monthly invoices for hundreds of clients, ensuring accuracy against contract terms. I handled tiered pricing, usage-based billing, and credits, and resolved discrepancies by collaborating with sales and customer success teams.

How do you ensure accuracy and attention to detail when handling high volumes of billing data?

I use a systematic approach: I double-check data entry, use Excel formulas for cross-referencing, and maintain a checklist. I also reconcile accounts regularly and spot-check for anomalies. Taking breaks helps me stay focused.

Describe a time you identified and resolved a billing error. What steps did you take?

A client was overcharged due to a misapplied rate. I reviewed the contract, identified the error, and issued a credit. I then updated the billing system to prevent recurrence and communicated with the client to explain the correction.

How do you prioritize tasks when facing tight deadlines?

I assess urgency and impact, focusing on critical billing cycles first. I break tasks into smaller steps and use tools like Excel to automate repetitive calculations. I communicate with stakeholders if timelines need adjustment.

What experience do you have with NetSuite or Salesforce?

I used NetSuite for three years to generate invoices, manage AR, and run reports. In Salesforce, I tracked billing inquiries and customer data. I am comfortable customizing reports and automating workflows in both systems.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities:

Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
Research and resolve billing, credit and accounts receivable issues
Review and reconcile account balances in Accounts Receivable
Interface with internal customer service and support organizations on customer inquiries
Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks

Key Skills:

3-5 years billing experience
SaaS/Software/Technology Experience
Complex Contract Review
Proficient in MS Office, namely Excel
Solid understanding of billing and financial concepts
Strong analytical and problem-solving skills
Excellent oral, written and interpersonal communications
Able to work in stressful situations with firm deadlines
High degree of accuracy and attention to detail
Capable of making timely, independent decisions
NetSuite and Saleforce.com experience a huge plus
Extremely detail oriented with a keen eye for spotting errors and discrepancies
Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
Technically savvy, advanced in Microsoft Excel
College degree or equivalent work experience

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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