Customer Support Executive (3PM – 12AM Vietnam Time)

Remote from: Vietnam
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 5 Jun 2026
Apply before: 5 Jul 2026
Experience level: Director
Views / Applies: 34 / 4

Democratize access to cryptocurrency data and empower users with actionable insights.

Financial Services
2014

AI Summary

clearer.io is seeking a Customer Support Executive to provide exceptional live chat support for their ecommerce suite of apps. The role involves handling customer inquiries, troubleshooting issues, and escalating complex problems to senior team members. This remote position requires effective communication, multitasking, and logical thinking skills, with a focus on enhancing customer experience. The role operates from 3 PM to 12 AM Vietnam time, Monday to Friday, and offers benefits like a performance bonus, wellness allowance, and 20 days off. It is ideal for self-motivated individuals who are fluent in English and thrive in a collaborative, fast-paced environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level with clear procedures and escalation paths, making it suitable for beginners, hence a difficulty of 2.

Salary Analysis

AI Insight The salary is not explicitly stated, but based on market data for similar remote customer support roles in the US, the estimated median is $42,000 per year. This is competitive for entry-level positions, especially considering the additional benefits like performance bonus and wellness allowance.

Key Skills

Customer Support Live Chat Communication Multitasking Problem Solving E-commerce English Fluency Remote Work CRM Teamwork

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Support Executive position at clearer.io. With a strong background in providing exceptional live chat support and a passion for ecommerce, I am confident in my ability to ensure customer satisfaction and contribute to your team's success.

My experience in multitasking and problem-solving, combined with my fluency in English, allows me to handle inquiries efficiently while maintaining a positive customer experience. I thrive in fast-paced environments and am committed to taking full ownership of issues from initial contact to resolution.

I am particularly drawn to clearer.io's mission of making ecommerce clearer and more efficient. I look forward to the opportunity to bring my skills to your innovative team and help drive customer success.

Thank you for considering my application. I am eager to discuss how I can contribute to clearer.io's growth.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you had to handle a difficult customer via chat? How did you resolve the issue?

In my previous role, a customer was frustrated because their order wasn't updating correctly. I listened actively, apologized for the inconvenience, and investigated the issue. I found it was a syncing error and provided a step-by-step solution while keeping the customer updated. They were satisfied with the resolution.

How do you prioritize tasks when handling multiple customer inquiries simultaneously?

I quickly assess the urgency and complexity of each issue. For example, if a customer has a critical problem like a site outage, I address that first. I also use a ticketing system to track all open chats and ensure no customer is left waiting too long. I communicate expected wait times when needed.

Why are you interested in working for an ecommerce-focused company like clearer.io?

I am passionate about ecommerce and how technology can enhance the shopping experience. clearer.io's mission to make ecommerce smarter and simpler aligns with my values. I want to contribute to a team that empowers merchants with tools to succeed.

How do you stay motivated when working independently in a remote environment?

I set daily goals and take short breaks to stay refreshed. I also maintain open communication with my team through regular check-ins. Knowing that my work directly impacts customer satisfaction keeps me motivated.

Can you give an example of how you used logical thinking to solve a problem in a previous role?

A customer reported that their app was not displaying correctly. I gathered details about their browser and device, replicated the issue, and identified it was a cache problem. I guided them to clear their cache, which resolved the issue. I then documented the solution for future reference.

At clearer.io, we’re reimagining ecommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We’re not just a technology company—we’re here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

If you’re ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

At clearer.io, our Customer Support Executives play a vital role in our future success. We place great importance on our customers’ success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.

When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.

What you’ll do:

Efficiently responding to inquiries via live chat

Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process

Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up

Creating accurate instant set-ups via live chat, sharing articles and creating snippets.

Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

What you’ll bring:

Effective Communication: You’re skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
Customer Experience Passion: You’re enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
Self-Motivation and Team Spirit: You’re eager to learn, driven to achieve your best, and thrive when collaborating with others.
Fluency in English (both written & spoken)