Music Streaming Platform Customer Specialist with Polish and English (Remote in Bulgaria)

Remote from: Bulgaria
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 7 Jun 2026
Apply before: 7 Jul 2026
Experience level: Senior
Views / Applies: 20 / 5

About company

About Sutherland

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

Outsourcing/Offshoring
1986

Actively Hiring

AI Summary

This role is a non-voice customer support specialist for Spotify, providing email and chat assistance to users. You will handle account management, payment issues, and troubleshooting in Polish and English. The position is fully remote within Bulgaria, offering a permanent contract, training, and benefits. Requires strong written communication and problem-solving skills with a positive attitude. It's an opportunity to work with a global brand in a supportive, multicultural environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires bilingual proficiency but focuses on scripted non-voice support with clear guidelines, making it moderately easy to perform.

Salary Analysis

AI Insight The salary is not explicitly stated, but based on US market data for similar customer support roles, the estimated median is $40,000 per year. This is competitive for a remote role in Bulgaria where cost of living is lower.

Key Skills

Customer Support Polish English Spotify Email Support Chat Support Problem Solving Written Communication Remote Work Bilingual

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Music Streaming Platform Customer Specialist position. With native Polish and fluent English, I am confident in providing excellent support to Spotify users. My strong written communication skills and patience for troubleshooting make me an ideal candidate.

I have previous experience in customer service and enjoy helping people resolve issues efficiently. I am comfortable working remotely and am eager to contribute to Sutherland's global team.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with your needs.

Sincerely, [Your Name]

Possible Interview Questions

How would you handle a customer frustrated with a recurring billing issue?

I would apologize for the inconvenience, listen to their concerns, verify their account details, and guide them through resolution steps. If needed, I would escalate to a specialist.

Describe your experience with email and chat support.

I have 2 years of experience providing both email and chat support, handling up to 30 interactions per day with high customer satisfaction.

How do you ensure accuracy when explaining technical troubleshooting steps?

I break down steps into simple language and ask for confirmation after each step to ensure the customer understands.

Why do you want to work for Spotify through Sutherland?

I am passionate about music and technology, and I admire Spotify's user-centric approach. Sutherland's reputation for excellent training and support aligns with my career goals.

How do you stay motivated during repetitive tasks?

I focus on the positive impact on customers and take short breaks to maintain focus. I also use productivity techniques like task batching.

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.