Customer Support Representative

Remote from: Europe, Spain
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 10 Jun 2026
Apply before: 10 Jul 2026
Views / Applies: 16 / 4

About company

About BCD Travel

BCD Travel helps companies make the most of what they spend on travel.

Leisure, Travel & Tourism
2006

Actively Hiring

AI Summary

This is a remote Customer Support Representative role at BCD Travel, a global travel management company. The position involves handling online booking tool queries, service issues, and general customer support queries. The ideal candidate should have prior customer service experience, proficiency in GDS Amadeus, and excellent English communication skills. The role offers flexible working hours, opportunities for growth, and a comprehensive benefits package. This is a great opportunity for someone with a passion for travel and customer service.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The job requires basic problem-solving and customer service skills, along with familiarity with GDS Amadeus, which is moderate in difficulty. It is not highly technical or complex, so a difficulty level of 2 is appropriate.

Salary Analysis

AI Insight The salary is not specified in the job listing. Based on US market data, the median salary for a Customer Support Representative is around $40,000 per year, with a typical range of $30,000 to $50,000. The actual offer may vary based on location and experience.

Key Skills

Customer Support Corporate Travel GDS Amadeus Problem Solving Communication Skills English Remote Work Customer Service Travel Industry Flexible Hours

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Support Representative position at BCD Travel. With a strong background in customer service and a passion for the travel industry, I am confident that my skills align well with the requirements of this role.

In my previous role, I honed my problem-solving abilities and learned to handle customer inquiries with professionalism and empathy. My proficiency in GDS Amadeus and excellent English communication skills will enable me to effectively assist clients with their booking tool queries and service issues.

I am excited about the opportunity to work with a global team and contribute to BCD Travel's mission of simplifying business travel. Thank you for considering my application. I look forward to the possibility of discussing how I can add value to your team.

Possible Interview Questions

Can you describe your experience with GDS Amadeus and how you have used it to resolve customer issues?

I have used GDS Amadeus extensively in my previous role to book flights, hotels, and car rentals. I am comfortable with the interface and can quickly search for alternatives, modify bookings, and handle cancellations. For example, when a customer needed to change a flight at the last minute, I used Amadeus to find the best options and ensured a smooth transition.

How do you handle a difficult or irate customer?

I remain calm and listen actively to understand their concern. I empathize with their frustration and apologize for any inconvenience. Then, I focus on finding a solution by asking clarifying questions and offering options. I always aim to turn a negative experience into a positive one.

This role requires meeting individual and team goals. How do you prioritize tasks to meet deadlines?

I use a combination of time management techniques, such as creating to-do lists and setting priorities based on urgency and impact. I also communicate with my team to ensure we are aligned on goals and can support each other when needed.

Why are you interested in working in the corporate travel industry?

I have always been fascinated by travel and its ability to connect people and businesses. Corporate travel is dynamic and fast-paced, and I enjoy helping professionals make their trips seamless. At BCD Travel, I see an opportunity to grow my career while contributing to a company that values sustainability and innovation.

Can you give an example of a time you identified a root cause of a recurring issue and implemented an improvement?

In my previous job, I noticed that many customers were calling about the same billing error. I investigated and found that the issue was due to a system glitch. I documented the problem and worked with the IT team to fix it. After the fix, I created a FAQ guide for customers to prevent future confusion.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Customer Support Representative (Remote)

Full time, Spain, France, Belgium, Luxembourg, Germany, Poland, Netherlands

In this role, you will be responsible for handling online booking tool queries, service issues, and general customer support queries. This includes providing resolutions towards the customer within agreed service levels, investigating and determining root causes, and developing improvement opportunities. You will ensure timely turnaround of all customer service correspondence. Experience in Customer Service, good written communication skills in English. Knowledge of the Energy, Resource and Marine (ERM) segment in business travel is a plus.

As a Customer Support Representative, you will

Respond to requests accurately and completely
Professionally and appropriately respond to customers inquiries and develops a positive working relationship
Consistently meet and sometimes exceed individual and team goals
Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer
Use positive language and word choices to avoid negative customer reactions

About you

Prior experience in a corporate travel office
Proficiency in GDS Amadeus
Demonstrated problem solving skills
Excellent customer service skills
Good verbal and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].

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