Customer Delivery Specialist – Payments

Remote from: USA
Salary, yearly, USD: 46,203 - 73,923
Department: Customer Success
Employment type: Full Time,
Job posted: 10 Jun 2026
Apply before: 10 Jul 2026
Experience level: Midweight
Views / Applies: 16 / 4

About CSG

The first step to your next big breakthrough—from digital commerce to customer engagement—is a conversation with CSG.

Computer Software
1994

AI Summary

CSG is seeking a Customer Delivery Specialist for Payments to serve as the primary point of contact across multiple teams. The role involves leading kickoff sessions, defining requirements, training partners on platform functionality, and managing customer onboarding projects. Ideal candidates have 3-5 years of experience in payments, fintech, or SaaS onboarding, with strong project management and technical skills. The position is remote within the United States and offers a competitive salary range. This is an opportunity to work with a supportive team and contribute to client satisfaction.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing multiple complex implementations and coordinating with various departments, but it is not highly technical or senior-level, hence a moderate difficulty of 3.

Salary Analysis

AI Insight The offered salary range of $46,203-$73,923 is within the typical US market range for this role, which spans from $45,000 to $85,000 depending on experience and location. The median salary of around $60,000 is competitive for a Customer Delivery Specialist in payments with 3-5 years of experience.

Key Skills

Customer Delivery Payments SaaS Onboarding API Integration Project Management CRM Compliance Merchant Acquiring Fintech Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Delivery Specialist - Payments position at CSG. With over 4 years of experience in fintech and SaaS onboarding, I have a strong track record of leading successful implementations and building trust with clients. My background includes managing cross-functional projects, training partners on complex payment workflows, and ensuring compliance with industry standards.

I am particularly drawn to CSG's commitment to impact and integrity, and I am confident that my skills in project management, API integration, and customer education align perfectly with the requirements of this role.

Thank you for considering my application. I look forward to the possibility of contributing to CSG's success and helping customers achieve seamless payment experiences.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with managing multiple onboarding projects simultaneously? How do you prioritize tasks?

In my previous role as an Implementation Specialist, I handled up to 10 concurrent projects. I used a prioritization matrix based on urgency and impact, and communicated regularly with stakeholders to manage expectations. I also leveraged project management tools like Asana to track progress and deadlines.

How would you explain a complex payment workflow to a non-technical customer?

I would break down the workflow into simple steps using analogies. For example, I might compare the payment flow to ordering a package: the customer places an order (payment request), the merchant processes it (authorization), and the package is shipped (settlement). I would also use visual aids like diagrams to enhance understanding.

What is your understanding of compliance frameworks in payments, such as PCI DSS?

PCI DSS is a set of security standards for handling cardholder data. I have experience ensuring that our onboarding processes adhere to these requirements, such as data encryption, access controls, and regular audits. I also trained clients on maintaining compliance.

Describe a time when you had to coordinate with multiple departments to resolve a customer issue. What was the outcome?

A customer faced integration delays due to a conflict between their system and our API. I facilitated a meeting with Product, Engineering, and Support teams to identify the root cause. We developed a workaround and updated the documentation. The issue was resolved within 48 hours, and the customer went live on schedule.

How do you stay updated with changes in the payments industry?

I follow industry blogs like The Financial Brand and attend webinars from organizations like the Electronic Transactions Association. I also participate in internal knowledge-sharing sessions and take courses on new payment technologies.

Hi, I’m Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Customer Delivery Specialist who will:

Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness.
Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.
Build long-term trust and handoff customers to Customer Success once live.
Occasional travel may be required.
Actively participates in conference calls, training, business reviews as well as other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and or exceed our client’s expectations for service and support.
Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality.
Coordinate tickets to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate.
Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios.

Is this opportunity right for you? We are looking for candidates who have:

A bachelor’s degree in business, finance, or a related field
3-5 years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.
Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants.
Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.
Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools.
Ability to translate complex payment workflows into clear customer guidance.
Excellent project management skills with the ability to manage multiple complex implementations simultaneously.
Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals.
Are proficient in English in a business environment.

CSGer Perks & Benefits

Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!

View More Benefits

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$46,202.54-$73,922.52

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

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