Bilingual Senior Travel Consultant ERM, Mexico

Remote from: LATAM, Mexico
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jun 2026
Apply before: 12 Jul 2026
Experience level: Senior
Views / Applies: 39 / 11

About company

About BCD Travel

BCD Travel helps companies make the most of what they spend on travel.

Leisure, Travel & Tourism
2006

Actively Hiring

AI Summary

This is a remote Senior Travel Consultant role focused on ERM (Emergency Response Management) for marine, offshore, and crew travel. The position requires advanced GDS Amadeus skills, handling complex travel arrangements under pressure in a 24/7 environment. You will work independently while also coaching team members and contributing to process improvements. BCD Travel offers flexible work, growth opportunities, and a global collaborative culture.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires advanced GDS skills, expertise in specialized ERM travel, and the ability to manage high-pressure situations in a 24/7 environment, making it highly challenging.

Salary Analysis

AI Insight The offered salary was not provided, but based on the US market, the median for a Senior Travel Consultant with ERM specialization is estimated at $65,000, which is competitive for a specialized corporate travel role.

Key Skills

Travel Consulting ERM GDS Amadeus Crew Travel Customer Service Problem Resolution Global Operations 24/7 Service Bilingual Leadership

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Bilingual Senior Travel Consultant, ERM position at BCD Travel. With over [X] years of experience in corporate travel management, including specialized expertise in ERM, marine, and crew travel, I am confident in my ability to handle complex itineraries and provide exceptional service in a fast-paced, 24/7 environment.

My proficiency in GDS Amadeus, strong problem-solving skills, and ability to work independently while collaborating across global teams align perfectly with the responsibilities of this role. I have a proven track record of managing disruptions, upselling services, and coaching team members to enhance performance.

I am particularly drawn to BCD's commitment to sustainability and employee development. I look forward to the opportunity to contribute to your team and help shape the future of business travel.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with ERM travel and how you have handled crew movement disruptions?

In my previous role, I managed crew rotations for offshore clients, coordinating last-minute changes due to weather or medical emergencies. I would quickly rebook flights, communicate with ground handlers, and ensure compliance with company policies to minimize downtime.

How do you prioritize tasks when handling multiple urgent requests simultaneously?

I assess each request based on urgency and impact. For example, a crew member needing immediate medical repatriation takes precedence. I use GDS alerts and ticketing systems to track deadlines and often collaborate with team members to divide workload efficiently.

Explain a time you went above and beyond for a customer in a travel crisis scenario.

During a hurricane, I proactively rebooked an entire crew’s travel to an alternate destination, arranged accommodations, and provided continuous updates. The client commended my calmness and efficiency under pressure.

How do you stay updated on travel industry policies and regulations relevant to ERM?

I subscribe to industry news, attend webinars on travel risk management, and maintain close contact with airline reps. My GDS training also includes updates on fare rules and government travel advisories.

Describe your experience coaching or mentoring junior team members.

I regularly conducted training sessions on GDS shortcuts and complex booking scenarios. I also shadowed new hires during their first month, providing real-time feedback to boost their confidence and accuracy.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Senior Travel Consultant, ERM (Remote)

Full time, Mexico

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

As a Senior Travel Consultant, ERM, you will

Expertly use the appropriate the BCD Travel tools and systems to complete requests
Anticipate and provide assistance on potential challenges that may arise for the customer
Respond to the customer promptly and provide the customer with your undivided attention to the request
Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
Perform quality management such as error management and assist in projects as assigned
Meet individual and team goals

About you

Proven experience in ERM, marine, offshore, or crew travel environments
Hands‑on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast‑paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Proven ability to handle multiple priorities simultaneously
Demonstrated excellent professional customer service and problem resolution skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].

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Apply now >