Job Overview:
APTIM Energy Transition team is seeking a Project Specialist who will be a customer service representative for our portfolio of E-bike Rebate Programs and new e-mobility programs with APTIM. The Project Specialist will be responsible for providing program services, support, and analysis for the programs, which are incentive programs designed to increase the use of e-bikes and/or electric vehicles (EVs). The programs provide point of sale rebates to residents to offset the cost of purchasing e-bikes, EVs, EV chargers, battery storage, and solar. This can be a fully remote position, may be required to attend some meetings or be in the office three days a week if near APTIM office. Preferred location in the Pacific Time Zone to serve clients in the Western U.S.
APTIM’s Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects that exceed expectations and meet the unique needs for our commercial and retail clients.
This position is responsible for providing customer service and administrative support, while ensuring that project information is accurate, projects workflows are maintained and continuously reviewed, and continuous communication with key internal stakeholders and customers is maintained. This position is additionally responsible for managing customer incentive reviews, processing, and supporting or directly coordinating on project tasks with internal functional teams. Our role as the Program Administrator is to develop energy-saving and/or carbon reduction programs that are important tools in the marketplace for reducing carbon emissions, lowering energy bills, and relieving energy related economic burdens for disadvantaged populations. These programs are funded by utilities or government entities. We serve our clients as the Program Administrator to distribute the program’s benefits while providing residents with the opportunity for equitable participation in these programs.
You will also be working with others who are enthusiastic about clean energy, energy efficiency and making a positive impact on the industry.
Key Responsibilities/Accountabilities:
•Work as part of the energy transition team ensuring that the administration, implementation, and verification of projects are successfully executed.
•Act as the lead customer service representative. Develop, maintain, and engage with customers through email and in/outbound calling and updating program databases as needed.
•Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures.
•Maintain, update, and add entries to the system databases accurately.
•Assist with project reporting, scheduling and other issues as needed.
•Develop relationships with program partners to identify and address their needs from the Program to provide information to the program managers.
•Conduct QA/QC of Program processes and protocols, offering design improvements, analysis, and recommendations.
•Contract management; reporting and tracking program performance and metrics.
•Directly assist in the resolution of Program operation issues.
•All other duties as assigned.
•Ensure compliance with all APTIM and client quality and safety policies.
Basic Qualifications:
•Bachelor’s degree from an accredited four-year college or university or equivalent work experience.
•2-4 years’ program/project management experience related to energy program management, implementation, or administrative oversight.
•Effective communication skills, experience with client engagement and coordination.
•Experience with Microsoft Office, CRM systems and tracking systems.
•Quantitative and analytic capabilities including report writing spreadsheet analysis, and identification of existing or potential problems, and recommend solutions.
•Advanced written and oral communication skills.
•Excellent critical thinking skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
•Self-starter with the ability to manage time and prioritize projects within established deadlines and manage multiple tasks simultaneously.
•Detail-oriented with excellent time management, project management, and follow-through.
•Commitment to fostering a collaborative work environment within the team and the broader organization.
•Willingness to learn new technologies across multiple industries.
•Proven experience developing and maintaining relationships with internal colleagues and external stakeholders.
•Proficient Microsoft Office software.
Desired/Preferred Qualifications:
•1+ years’ experience in the energy efficiency, EV infrastructure or electrification industries.
•Four years of previous office experience.
•Understanding of or interest in e-mobility including e-bikes, electric vehicles, vehicle charging, etc.
•Fluency in Spanish, Mandarin Chinese, or Vietnamese highly preferred. Ability to speak additional languages may be advantageous.
About APTIM
APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all.
What you can expect from APTIM:
- Work that is worthy of your time and talent
- Respect and flexibility to live a full life at work and at home
- Dogged determination to deliver for our clients and communities
- A voice in making our company better
- Investment into your personal and professional development
As of the date of this posting, a good faith estimate of the current pay range for this position is $23.00 to $31.00 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.
Employee Benefits
APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace https://aptim.makeityoursource.com/.
- Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
- Company paid and optional Life insurance
- Short-term and long-term disability insurance
- Accident, Critical Illness, and Hospital Indemnity coverage
- Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
- 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
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About APTIM – In Pursuit of Better
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