Customer Success Advisor – ASEAN

Remote from: APAC
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 18 Jun 2026
Apply before: 18 Jul 2026
Experience level: Senior
Views / Applies: 32 / 7

About company

About Autodesk

Changing how the world is designed and made.

Computer Software
1982

Actively Hiring

AI Summary

This Customer Success Advisor role at Autodesk focuses on supporting customer outcomes in the ASEAN region by driving adoption and retention of Autodesk solutions. The position requires using data signals to proactively engage customers, identify at-risk accounts, and collaborate cross-functionally with sales, renewals, and support teams. Candidates should have 5-7 years of experience in customer success or account management, with a preference for AEC industry knowledge. The role emphasizes independent work, strong business acumen, and the ability to create impactful customer experiences. Autodesk offers a collaborative culture and competitive compensation, though salary is not specified in this listing.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires 5-7 years of experience and cross-functional collaboration, but is not highly technical, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The offered salary is not specified, but based on US market data for Customer Success Advisor roles, the typical range is $60,000 to $90,000 annually. The median is approximately $75,000, which is competitive for the role.

Key Skills

Customer Success Account Management SaaS Salesforce CRM Cross-functional Collaboration Subscription Business Models AEC Industry Customer Retention Data-Driven Engagement

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Success Advisor position at Autodesk. With over 5 years of experience in customer success and account management, I have a proven ability to drive product adoption and retention through data-driven engagement. My background in SaaS and cross-functional collaboration aligns well with the responsibilities outlined. I am particularly drawn to Autodesk's mission of helping innovators turn ideas into reality. I look forward to contributing to your team and delivering exceptional customer outcomes.

Sincerely,

Your Name

Possible Interview Questions

How do you use data signals to proactively engage customers?

I monitor key usage metrics and triggers in the CRM to identify customers who may need assistance or have untapped potential. For example, if a customer's login frequency drops, I reach out with personalized tips or training sessions to re-engage them.

Describe a time you turned around an at-risk account.

At my previous company, an account with declining usage was at risk of churn. I conducted a discovery call to understand their challenges, aligned product features with their goals, and provided a customized success plan. This resulted in a 30% increase in usage and renewal.

How do you collaborate with sales and support teams?

I share customer feedback and insights with sales to identify expansion opportunities, and coordinate with support to resolve issues quickly. Regular cross-functional meetings ensure alignment on customer health and action plans.

What strategies do you use to increase product adoption?

I create targeted onboarding sequences, offer webinars on advanced features, and share best practices based on customer personas. I also leverage in-app messaging to guide users to key workflows.

How do you handle cross-functional communication?

I establish clear communication channels with stakeholders, use shared documentation like Google Docs or Jira, and set regular check-ins. I prioritize transparency and follow-up to ensure all parties are informed.

Job Requisition ID #

26WD95701

Customer Success Advisor

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth.

As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.

Position Overview:

As a Customer Success Advisor you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.

Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.

Responsibilities:

Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes

Establish adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using discovery skills and realign them toward success
Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

Preferred Qualifications:

5-7 years in Customer Success, Account Management, or a related customer-facing role
Experience in AEC industry is an added advantage
Proven track record of working independently while driving measurable impact.
Experience navigating cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems.
Experience with SaaS, cloud-based software, or subscription business models.
Familiarity with Autodesk customer industries (AEC, MFG, M&E)

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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