Customer Support Specialist

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 15 May 2026
Apply before: 15 Jun 2026
Experience level: Midweight
Views / Applies: 17 / 4

Motive creates software to help trucking companies improve safety and efficiency with products like Hours of Service monitoring and GPS tracking.

Computer Software
2013

AI Summary

Motive is hiring a Customer Support Specialist to serve as the primary contact for clients of their website platform for franchise auto dealerships. The role involves providing support via email, phone, and Slack, managing ticket queues, assisting with webpage adjustments and integrations, and translating feedback into feature requests. Candidates should have 2+ years of customer support experience in a SaaS or fast-paced environment, with strong communication and organizational skills. Automotive experience is a plus, and the role is primarily based in the OKC area. Motive offers 100% coverage of employee health, dental, and vision insurance, and 50% for dependents.

Job Complexity

Easy Hard

AI Insight This is an entry- to mid-level customer support role requiring 2+ years of experience, but no specialized technical skills beyond basic software familiarity. The difficulty is low to moderate.

Salary Analysis

AI Insight The salary is not specified in the listing. Based on market data for Customer Support Specialists in the US, the typical range is $35,000-$55,000, with a median around $45,000. The offered compensation may be competitive if aligned with this range.

Key Skills

Customer Support SaaS Communication Problem Solving Zendesk CRM Ticketing Systems Automotive Documentation Team Collaboration

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Support Specialist position at Motive. With over 2 years of experience in customer support within SaaS environments, I have honed my ability to resolve complex issues and provide exceptional service. My background includes managing ticket queues, troubleshooting integrations, and communicating with enterprise-level stakeholders.

I am particularly drawn to Motive's mission to revolutionize car shopping and would love to contribute to your team's success. My strong organizational skills and customer-first approach align perfectly with the requirements of this role.

Thank you for considering my application. I look forward to the possibility of discussing how I can support Motive's clients and contribute to your continued growth.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you had to handle a difficult customer? How did you resolve the issue?

In my previous role, I had a customer who was frustrated with a recurring software bug. I listened actively, apologized, and escalated the issue to engineering while keeping the customer informed. I followed up with a workaround and ensured the bug was fixed in the next release, turning a negative experience into a positive one.

How do you prioritize tasks when managing a ticket queue with multiple urgent requests?

I use a triage system: first, I assess severity and impact. Critical issues affecting many users or revenue get immediate attention. I also communicate with customers about expected response times and update tickets as priorities shift. Tools like Zendesk help me organize and track progress.

What experience do you have with troubleshooting integrations or technical issues?

I have worked with APIs and data feeds to diagnose integration failures. For example, I once helped a client resolve a data sync issue by reviewing logs, identifying a mismatch in field mappings, and guiding them to correct the configuration. I also collaborate with developers to document solutions.

How would you translate customer feedback into actionable feature requests for engineering?

I would document the feedback with specific examples, the customer's use case, and the desired outcome. I then categorize it by frequency and impact, and present it to the product team in a structured format, such as a feature request template, to ensure clarity and prioritization.

Why are you interested in working for Motive specifically?

I am passionate about the automotive industry and impressed by Motive's partnerships with major OEMs. The opportunity to work in a fast-growing SaaS company where I can directly impact customer satisfaction and contribute to improving the car shopping experience excites me. I also value the collaborative team culture described in the job listing.

We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.

About Motive:

Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.

We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.

In this job, you can expect to:

Be part of a small, focused team
Provide excellent customer support via email, phone, and Slack
Collaborate with teammates in managing a ticket queue of incoming customer requests
Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations
Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements
Contribute to the maintenance and evolution of support resources and documentation.
Assist the Customer Success team on account review calls via Zoom with clients

We are looking for someone who has/is:

2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, software startup, or SaaS organization
Automotive and Inventory experience a plus
Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers
A customer-first approach to problem-solving
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Familiarity with customer support software and tools such as Pylon, Zendesk, etc
A positive attitude and a willingness to learn and adapt

Benefits:

Motive contributes 100% of the cost of employees’ health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.

Work Location: