Customer Fulfillment Manager

Remote from: Canada
Salary, yearly, CAD: 97,800 - 146,700
Department: Product & Operations
Employment type: Full Time,
Job posted: 23 Jun 2026
Apply before: 23 Jul 2026
Experience level: Midweight
Views / Applies: 83 / 15

GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition.

Oil & Energy
2024

Actively Hiring

AI Summary

This role is for a Customer Fulfillment Manager at GE Steam Power, responsible for supporting outage planning, cost classification, billing, and customer communication for a portfolio of customers. The manager will work closely with Customer Service Managers to ensure timely delivery of parts, tools, and services during outages, while also tracking progress and issuing accurate invoices. The position requires a bachelor's degree and at least 3 years of experience in financial/billing, customer support, or operations. The job is remote and based in Canada, offering a competitive salary range of $97,800 to $146,700 CAD.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires coordinating multiple aspects of outage fulfillment, including billing, logistics, and customer communication, which demands strong organizational skills and domain knowledge, but it is not highly technical or strategic.

Salary Analysis

AI Insight The offered salary range of $97,800 to $146,700 CAD is competitive with the Canadian market for similar roles in the power generation industry. The median of $122,250 aligns well with market expectations for a Customer Fulfillment Manager with the required experience and skills.

Key Skills

Customer Fulfillment Outage Planning Billing ERP Systems SAP Oracle Power Generation Project Controls Customer Service Financial Management

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Fulfillment Manager position at GE Steam Power. With a Bachelor's degree and over 5 years of experience in financial operations and customer support within the industrial sector, I have developed strong skills in outage planning, billing, and ERP systems. My background includes managing cost classifications, coordinating with vendors, and ensuring timely delivery of services, which aligns perfectly with the requirements of this role.

I am particularly drawn to GE's commitment to innovation and reliability in power generation. In my previous role, I successfully reduced billing errors by 20% through process improvements and implemented a tracking system that improved outage closeout efficiency. I am confident that my experience with systems like SAP and Oracle will allow me to quickly adapt to GE's OneSteam ERP.

I look forward to the opportunity to contribute to the Steam Power Americas team. Thank you for considering my application. I am eager to discuss how my skills can support your customers and operations.

Possible Interview Questions

Describe your experience with outage planning and logistics in a power generation or industrial environment.

In my previous role at XYZ Energy, I managed logistics for over 30 outages annually. I coordinated with vendors for parts and labor, scheduled deliveries to meet tight deadlines, and used ERP systems to track progress. This ensured that all resources were available on-site when needed, minimizing downtime.

How do you ensure accuracy in billing and cost classification for complex projects?

I implement a multi-step verification process: first, I cross-check vendor time sheets and invoices against purchase orders and work completed. Then, I use ERP reports to reconcile costs. Regular audits and clear documentation help maintain accuracy.

Can you give an example of a time you had to manage multiple priorities under a tight deadline?

During a major outage, I had to simultaneously handle parts requests from multiple plants, update billing for completed work, and address a customer query. I prioritized by urgency, delegated tasks to my team, and used project management tools to track progress. All deadlines were met without errors.

How do you handle communication with customers and internal teams during an outage?

I establish regular check-ins and status updates via email and calls. I use a shared dashboard to provide real-time visibility into progress and issues. For critical updates, I escalate quickly and ensure all stakeholders are informed.

What ERP systems have you used, and how do you adapt to new systems quickly?

I have extensive experience with SAP and Oracle, including modules for finance and supply chain. When learning new systems like PowerMax or OneSteam, I start with self-paced tutorials, then apply by performing real tasks under supervision. My adaptability comes from understanding core business processes.

Job Description Summary

As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing.

Job Description

Roles and Responsibilities

Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
Manage project controls for outages within assigned customer base
Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for the distribution and collection of Customer Feedback surveys
Update and maintain input in GE’s OneSteam ERP system
Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

Required Qualifications

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

Desired Characteristics

Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills

**You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada.**

For candidates applying to a Canadian-based position, the pay range for this position is between $97,800 and $146,700 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: Discretionary annual bonus.

This posting is for an existing vacancy.