Engineering Manager – Customer Success

Remote from: Portugal
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Product & Operations
Employment type: Full Time,
Job posted: 23 Jun 2026
Apply before: 23 Jul 2026
Experience level: Midweight
Views / Applies: 11 / 3

The world’s first end-to-end financial crime prevention platform protecting people and payments with AI-native solutions.

Computer Software
2008

AI Summary

Feedzai is seeking an Engineering Manager for Customer Success to lead a team of engineers in delivering risk management solutions to clients. This role involves hands-on technical leadership, team development, and client advisory, ensuring successful implementation of Feedzai's machine learning platform. The ideal candidate has 5-10 years of software development experience and 2+ years leading customer-facing technical teams. They will act as a servant leader, optimizing processes and ensuring technical excellence. The position requires strong stakeholder management and a passion for people development.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a combination of deep technical expertise, people leadership, and client management, which is challenging but not the highest level due to clear guidance from product and executive teams.

Salary Analysis

AI Insight The offered salary is not specified, but based on market data for Engineering Manager roles in Customer Success, the median is approximately $165,000. This aligns with typical compensation for this level of experience and responsibility.

Key Skills

Engineering Manager Customer Success Machine Learning Artificial Intelligence Risk Management Team Leadership Technical Lead Agile Code Review Stakeholder Management

Cover Letter Sample

I am writing to express my strong interest in the Engineering Manager - Customer Success position at Feedzai. With over 10 years of software development experience and a proven track record of leading customer-facing technical teams, I am excited about the opportunity to contribute to your mission of securing global commerce through advanced risk management solutions.

In my previous role, I successfully managed a team of 12 engineers, delivering complex implementations for financial clients while maintaining high client satisfaction. My hands-on technical background, combined with my passion for mentorship and process optimization, aligns perfectly with the requirements of this position.

I am particularly drawn to Feedzai's innovative RiskOps platform and its use of machine learning to protect billions of transactions. I am eager to bring my expertise in team leadership, stakeholder management, and technical excellence to help your customers achieve their goals.

Thank you for considering my application. I look forward to the possibility of discussing how I can drive success for Feedzai and its clients.

Possible Interview Questions

Describe your experience leading a customer-facing engineering team. How did you balance client needs with technical constraints?

In my previous role, I led a team of 10 engineers supporting a major financial client. I held regular syncs with the client to understand their priorities and worked with my team to scope feasible solutions. When conflicts arose, I facilitated trade-off discussions, clearly communicating technical limitations and proposing alternative approaches that met core business needs.

How do you approach career development for your team members?

I believe in personalized growth plans. I conduct quarterly one-on-ones to understand each engineer's aspirations, then align project assignments and training opportunities. For example, I helped a junior engineer transition to a technical lead role by gradually increasing responsibilities and providing mentorship.

Can you walk us through a time you improved a process to increase team efficiency?

At my last company, I noticed our deployment process was causing delays. I introduced a CI/CD pipeline with automated testing and code quality gates, reducing deployment time by 40% and decreasing bugs in production. I also established weekly retrospectives to continuously refine our workflows.

How do you handle a situation where a client's request conflicts with the product roadmap?

I first seek to understand the client's underlying need. Then, I collaborate with product management to evaluate if the request aligns with long-term goals. If not, I propose a custom solution or phased approach that addresses the immediate pain while minimizing deviation from the roadmap, ensuring both client satisfaction and product integrity.

Describe your experience with machine learning or risk management platforms. How do you ensure technical excellence in such environments?

I have worked on ML platforms for fraud detection, where I led a team responsible for model deployment and monitoring. I emphasized rigorous code reviews, automated testing, and performance benchmarks. Additionally, I implemented monitoring and alerting to quickly detect model drift, ensuring reliable and accurate predictions for clients.

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

As the Customer Success Engineering Manager, you will step into a hands-on team leadership role responsible for developing, nurturing, and growing our technical teams while ensuring they can “Get Stuff Done.” You will lead a team of engineers working across multiple client implementation projects, maintaining direct project involvement as a technical lead.

Your Day to Day

Client Advisory & Solutioning: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand.
Team Leadership: Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers. Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers.
Talent Management: Interview, hire, train, and retain top software development talent. Build out well-defined career paths that align with your team members’ personal growth goals.
Process Optimization: Review, design, and implement workflows to make the technical solutions team highly efficient and predictable. Champion our best practices while constantly refining and improving our existing engineering methods.
Technical Excellence & Execution: Act as the Technical Lead for the team. Translate complex client needs into actionable work items for engineers, perform thorough code reviews, map requirements to features, and provide technical direction to internal and external projects.
Stakeholder Management & Alignment: Serve as the vital link between engineering and business. Collaborate closely with Product Management, Customer Success, and executive leadership to align engineering capacity with business priorities, translate complex technical trade-offs into business impact, and proactively manage cross-team dependencies.
Quality Assurance on Delivery: Establish and enforce a high bar for operational excellence. Ensure every release is resilient and predictable by defining robust testing strategies, implementing automated quality gates, monitoring key delivery metrics, and establishing rapid incident-response processes for customer escalations.

You Have and You know how

5–10 years of professional software development experience, demonstrating a clear trajectory of increasing responsibility in both technical depth and people leadership.
2+ years of experience leading technical teams specifically within customer-facing environments, with a proven track record of managing teams of 10 or more individual contributors.
Passion for people development, with a history of mentoring, coaching, and elevating engineers to new levels.
Navigate client-facing dynamics with ease, bringing a deep understanding of the unique expectations, fast paces, and challenges that customer environments introduce to technical teams.
Apply solid project management principles to day-to-day operations. While you won’t manage the timeline directly, you know how to guide your team to align with project milestones and execution frameworks effectively.

The Customer Success Engineering Team is Client-Facing, ensuring that technical solutions for our product’s installation, configuration, and customization are seamless and extraordinary for client implementation. They are Tech Consultants for clients that solve obscure and challenging problems. They are dynamic, tenacious, and driven to create a world-class experience for their clients. If you are passionate about being a client-facing engineer, Join Us!

#LI-Remote #LI-BX1

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can’t wait to have you join the team!

Life at Feedzai Instagram

Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

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