About this role.
This Director role leads the Aerial Analytics and Operations team within Liberty Mutual's Personal Lines Property & Specialty Product division. The position is responsible for owning the health and intelligence of the aerial ecosystem, including establishing operating models, diagnosing performance changes, and translating insights into business opportunities. The leader will manage a team of analysts, partner cross-functionally with USDS, vendors, and product teams, and maintain industry intelligence on aerial imagery and connected home trends. This highly analytical and data-driven role requires strong communication skills to storytell complex results and drive prioritization decisions. The ideal candidate has a quantitative background, 8+ years of experience, and expertise in statistical software and project management.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
I am writing to express my interest in the Director, Property & Specialty Product position. With over 10 years of experience in data-driven product leadership within the insurance industry, I bring a strong track record of managing complex analytical teams and driving business outcomes through aerial analytics and cross-functional collaboration.
My expertise includes establishing operating models for performance measurement, diagnosing root causes of results, and translating data into clear strategic recommendations. I have successfully partnered with vendors and internal teams to optimize data pipelines and enhance product capabilities.
I am particularly drawn to Liberty Mutual's commitment to innovation in personal lines and your focus on leveraging aerial imagery to strengthen competitive positioning. I am confident that my analytical rigor and leadership skills will contribute to the continued success of your Property & Specialty Product team.
Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your organization.
Sample interview questions
I would start by defining key performance indicators aligned with business outcomes, such as quote conversion rates and underwriting accuracy. Then I would implement dashboards and regular reporting to monitor these KPIs. I would also create a feedback loop with stakeholders to identify issues and prioritize enhancements based on impact.
In my previous role, I led a team that analyzed customer feedback and usage data to identify a feature gap in our property insurance product. We proposed integrating aerial imagery to improve risk assessment. The initiative increased quote accuracy by 15% and reduced claims leakage, resulting in a positive ROI within one year.
I establish clear service level agreements and regular check-ins to review deliverables and address issues. I also work with vendors to align their data outputs with our internal needs, and I foster a partnership approach where we share strategic goals to ensure mutual benefit.
I prioritize setting clear objectives and providing the tools and training needed for success. I encourage a culture of continuous learning and knowledge sharing. Regular one-on-ones help me understand each team member's strengths and career goals, and I delegate projects that stretch their skills while ensuring they have support.
I subscribe to industry publications, attend conferences, and participate in professional networks. I also encourage my team to share relevant insights. I set up competitive intelligence briefings and maintain relationships with technology partners to understand emerging capabilities and how they can be leveraged.
Description
At Liberty, our Personal Lines Property & Specialty Product team partners across the company to design and launch home and specialty insurance solutions — from homeowners (property) and condos to renters and other niche lines (specialty)— that meet evolving customer and agent needs. We focus on preparing and executing program rollouts, delivering on our growth roadmap, and modernizing pricing and the technology that supports the work we do. Organized into five functions—State Management, Development, Delivery, Underwriting Effectiveness, and Specialty—we collaborate closely to meet our goals and help customers feel secure today and confident about tomorrow.
Property & Specialty Product is seeking a leader for our Aerial Analytics and Operations team. As the leader of this team, you will be responsible for owning the health and intelligence of the Aerial ecosystem. This role requires a highly analytical, data-driven leader who can understand what is happening across Aerial results, diagnose why performance is changing, storytell to clearly communicate changes in a complex environment, and translate performance insights into clear opportunities – ultimately driving our business outcomes.
We are looking for a leader who can establish a clear operating model for how Aerial performance is measured, understood, and improved across the ecosystem. This leader will be responsible for ensuring the organization has strong visibility into Aerial results, the root causes behind those results, and the evidence needed to prioritize enhancements and future investments. The role requires strong cross-functional partnership with USDS, external vendor partners, Risk Analytics, and other Product stakeholder teams to ensure Aerial capabilities operate effectively and continue to strengthen our competitive position in the market.
Responsibilities
- Manage and develop a team of analysts responsible for monitoring, interpreting, and improving the health and intelligence of the Aerial ecosystem.
- Establish clear reporting and analysis to how Aerial is performing in quoting, pricing, and UW, ensuring ongoing improvements to generate insights as Aerial features and capabilities continue to expand.
- Diagnose why Aerial results are changing by ensuring the team has the right views, data, vendor inputs, and operational information needed to understand performance drivers and emerging issues.
- Identify opportunities to improve Aerial outcomes through vendor performance, orchestration, process changes, or other enhancements, working in close connection with the Aerial Solutions team.
- Maintain strong relationships with partnered vendors, including Nearmap and others, to ensure vendors are delivering the data and insights the business needs.
- Partner with USDS to ensure data pipelines, feature store, and related operational capabilities are functioning correctly and supporting reliable Aerial performance.
- Build and maintain external intelligence on how key carriers are using aerial imagery, how industry approaches are evolving, and what trends should inform our strategy.
- Develop and maintain industry intelligence on Connected Home trends and how key carriers are approaching emerging capabilities in this space.
- Translate Aerial performance evidence into clear recommendations that inform roadmap, prioritization, and investment decisions.
- Serve as a thought leader and cross-functional partner with peers in Product, USDS, and other teams to ensure Aerial insights are understood and acted upon.
- Play an active role in building a dynamic and inclusive team culture.
Qualifications
- Master’s degree or equivalent in mathematics, economics, statistics, or other quantitative field
- Minimum 8 years, typically 10 years or more of relevant experience
- PhD beneficial
- Expert skills in Excel, PowerPoint, and statistical software packages (eg, SAS, Emblem)
- Must have exceptional planning, analytical, decision-making, communication, and project management skills
- Experience directly managing others required
- Experience managing operations beneficial
- High-level knowledge of data sources, tools, and the business (lines, systems, pricing plans), predictive modeling, and code (eg, SQL)
- Significant understanding of competitors’ pricing strategies and relationship to our own
- Industry knowledge developed from internal meetings, news alerts, project-specific work, and proactive research into competitor strategies
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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