Supervisor Customer Support Team

Remote from: Europe, Spain
Salary, yearly, EUR: 30,000 - 62,000
Department: Customer Success
Employment type: Full Time,
Job posted: 24 Jun 2026
Apply before: 24 Jul 2026
Experience level: Senior
Views / Applies: 12 / 1

About company

About BCD Travel

BCD Travel helps companies make the most of what they spend on travel.

Leisure, Travel & Tourism
2006

Actively Hiring

AI Summary

This role involves leading a team of travel consultants, managing KPIs, and providing coaching to meet performance targets. The supervisor collaborates with performance data, develops learning programs, and maintains knowledge of travel regulations. Required experience includes corporate travel management, supervisory skills, and advanced GDS Amadeus proficiency. The position is remote across several European countries, offering flexible hours and growth opportunities.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires extensive experience in corporate travel and supervisory skills, but not senior management, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The offered salary ranges from 30,000 EUR to 62,000 EUR depending on location, which is competitive for the European market. The median of 46,000 EUR is reasonable for a supervisor role in the travel industry.

Key Skills

Team Leadership Travel Consulting GDS Amadeus KPI Management Coaching Customer Support Performance Analysis Regulatory Knowledge Microsoft Office

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Supervisor Customer Support Team position at BCD Travel. With extensive experience in corporate travel management and a proven track record of leading high-performing teams, I am confident in my ability to drive performance and achieve targets. My advanced skills in GDS Amadeus and strong communication abilities align perfectly with the requirements of this role.

I thrive in fast-paced environments and enjoy coaching team members to reach their full potential. I am impressed by BCD's commitment to sustainability and employee development, and I look forward to contributing to your global team.

Thank you for considering my application. I am eager to discuss how my experience can benefit BCD Travel.

Sincerely, [Your Name]

Possible Interview Questions

How do you motivate a team to meet and exceed performance targets?

I set clear, achievable goals and regularly review progress with team members. I provide constructive feedback, recognize achievements, and create a supportive environment that encourages growth. I also involve the team in setting targets to foster ownership.

Describe your experience with GDS Amadeus in a supervisory role.

I have used Amadeus for daily queue management, quality control, and complex bookings. I also trained team members on advanced features and ensured compliance with client policies.

How do you handle a team member who is underperforming?

I first have a private conversation to understand the root cause. I then create a performance improvement plan with specific goals, provide additional training if needed, and schedule regular check-ins to monitor progress.

Can you give an example of how you used data to improve team performance?

In my previous role, I analyzed call volume and booking errors to identify training gaps. I implemented a weekly coaching session focused on error-prone areas, which reduced errors by 20% in three months.

What strategies do you use to stay updated on travel regulations?

I subscribe to industry newsletters, attend webinars, and participate in professional networks. I also designate a team member to share updates during weekly meetings to ensure everyone is informed.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor Customer Support Team (Remote)

Full time, Spain, Belgium, France, Germany, Netherlands, Poland

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Customer Support Team, you will

Provide leadership to a team of travel consultants
Collaborate with performance data to maximize the effectiveness of the team
Develop learning programs for closing own short- and long-term competency gaps
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

Extensive experience in the corporate travel management industry
You have relevant supervising experience
Advanced skills on GDS Amadeus
Strong critical thinking and problem-solving skills
Proficient in Microsoft Office applications
Strong verbal and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

Spain: 30,000 – 38,000 EUR
France: 33,000-45,000 EUR
Poland: 103,200-126,000 PLN
Germany: 54,000-62,000 EUR
Netherlands: 51,000-58,000 EUR
Belgium: 48,000-58,000 EUR

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].

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