Customer Adoption Specialist

Remote from: UK, Portugal +1 more, Sweden
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 30 Jun 2026
Apply before: 30 Jul 2026
Views / Applies: 144 / 29

About company

About Autodesk

Changing how the world is designed and made.

Computer Software
1982

Actively Hiring

AI Summary

The Customer Adoption Specialist role at Autodesk focuses on driving the adoption of Autodesk Tandem, a digital twin technology for buildings. The specialist will build relationships with customers, understand their workflows, and help them leverage the product to transform building design, construction, and operation. This role requires extensive experience with building automation systems and a passion for AEC-O industry transformation. Responsibilities include creating customer success plans, developing training materials, and collaborating with internal teams to drive adoption. The ideal candidate is people-centric, diplomatic, and skilled in negotiation and consensus-building.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role involves complex customer workflows and technical knowledge of building systems, but it is not overly technical or fast-paced, so a moderate difficulty level of 3 is appropriate.

Salary Analysis

AI Insight The salary for this role is competitive with the US market for customer adoption specialists in the tech industry, typically ranging from $70k to $130k. Given the specialized focus on building automation and digital twin technology, the estimated median of $95k reflects the value of this expertise.

Core Skills Required

Customer Success Digital Twin Building Automation BIM Customer Onboarding Training Relationship Management Workflow Optimization AEC Industry

Cover Letter Sample

I am excited to apply for the Customer Adoption Specialist position at Autodesk. With over 5 years of experience in customer implementation and a strong background in building management systems, I am passionate about driving adoption of innovative technologies like Autodesk Tandem. My expertise in developing customer success plans and creating engaging training content aligns perfectly with the requirements of this role.

I have a proven track record of building strong customer relationships and helping organizations maximize their technology investments. I am particularly drawn to Autodesk's mission to transform the AEC-O industry through digital twin solutions. My ability to translate complex workflows into clear, actionable guidance will ensure customer success.

Thank you for considering my application. I look forward to the opportunity to contribute to your team and help shape the future of building operations.

Sample Interview Questions

Describe your experience with building management systems and how you have helped customers adopt new technologies.

I have 5+ years working with BMS/BAS systems, where I led customer onboarding and adoption initiatives. For example, I implemented a digital twin solution for a large commercial building, training facility managers on how to use real-time data for predictive maintenance. This resulted in a 20% reduction in downtime.

How would you develop a customer success plan for a new Autodesk Tandem customer?

I would start by understanding the customer's current workflows and pain points. Then, I would set clear milestones for adoption, such as completing initial training, integrating data sources, and achieving key performance indicators. I would regularly check in to adjust the plan based on feedback and usage analytics.

Can you give an example of how you simplified a complex workflow for a customer?

In a previous role, I created a step-by-step video guide for using a building automation dashboard. I broke down the process into 5-minute segments and added annotations. This helped non-technical staff understand the system, increasing adoption by 30%.

How do you collaborate with product and marketing teams to improve customer adoption?

I regularly share customer feedback with product teams to influence feature development. With marketing, I co-create case studies and webinars that highlight customer successes. This alignment ensures that our messaging and product updates address real customer needs.

What strategies do you use to engage customers who are resistant to change?

I focus on understanding their concerns and demonstrating quick wins. For example, I would set up a pilot project with a small part of their building to show tangible benefits like energy savings. I also involve them in the process, making them feel ownership of the change.

Job Requisition ID #

26WD98368

Position Overview

Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.

We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems.

To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.

Responsibilities

Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem
Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage
Design innovative ways to engage with customers using a variety of platforms to drive adoption
Create and deliver a variety of content and training materials to customers both online and in person
Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices
Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change
Partner with Marketing to procure, articulate and publish customer success stories

Minimum Qualifications

BA/BS in Technology Management, AEC-O Industry, or similar
Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS)
Experience with Owner/Operator relationship management and project delivery practices
Comprehensive knowledge of the built asset lifecycle and BIM
5+ years’ experience in customer implementation, support, or equivalent
Excellent communication skills, both written and verbal
Ability to present and engage with both internal and external stakeholders
Strong analytical, problem solving, decision-making and facilitation skills
Ability to convey complex workflows coherently to a live or virtual audience
Strong work ethic, high quality standards and passionate about great customer experiences

The Ideal Candidate

You are people centric; you want to help and serve our customers
You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use
You are a diplomatic and influential and excel at negotiation and consensus-building
You have empathy for customers, understand their pain points and able to identify solutions

#LI-SK1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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