Sr Services Manager 1 – Customer Contract Management

Remote from: USA
Salary, yearly, USD: 140,300 - 233,800
Department: Customer Success
Employment type: Full Time,
Job posted: 2 Jul 2026
Apply before: 2 Aug 2026
Experience level: Senior
Views / Applies: 110 / 5

GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition.

Oil & Energy
2024

Actively Hiring

AI Summary

This Senior Contract Manager role is responsible for end-to-end contract administration, risk management, and process improvement across pre-award, project, warranty, and services phases. The position involves managing key customer relationships, leading claim mitigation, and providing executive-level guidance to commercial and project teams. The role requires high autonomy and cross-functional collaboration to ensure contractual compliance and business outcomes. It is a strategic position focused on standardizing contract practices and vendor recovery processes. The ideal candidate has 7+ years of experience in contract management or related fields.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role demands executive-level commercial judgment, complex contract management, and cross-functional coordination, making it highly challenging.

Salary Analysis

AI Insight The offered salary range of $140,300 to $233,800 is competitive for a senior contract manager role, aligning with market rates for experienced professionals.

Core Skills Required

Contract Management Risk Mitigation Vendor Management Claims Management Cross-functional Collaboration Legal Documentation Strategic Planning Process Improvement Negotiation Project Management

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Senior Contract Manager position. With over 7 years of experience in contract management, project execution, and commercial strategy, I have developed a comprehensive skill set that aligns perfectly with the requirements of this role. My background includes leading cross-functional teams, managing complex contracts, and implementing process improvements that mitigate risk and drive value.

In my previous role, I successfully managed vendor recovery programs and standardized contract processes, resulting in measurable improvements in risk mitigation and operational efficiency. I am adept at navigating complex contractual disputes and providing executive-level guidance to ensure organizational alignment.

I am excited about the opportunity to bring my expertise in contract management and strategic risk mitigation to your organization. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team.

Sincerely,
[Your Name]

Sample Interview Questions

Can you describe a time when you had to manage a complex contract dispute? What steps did you take?

I once handled a dispute involving a large customer where delivery delays led to claims of liquidated damages. I first analyzed the contract terms to understand our obligations, then coordinated with the project team to gather evidence of mitigating factors. I led a negotiation with the customer, offering a revised schedule and additional support services as a compromise, which ultimately resolved the issue without litigation.

How do you ensure continuous improvement in contract management processes?

I regularly review contract performance metrics and gather feedback from cross-functional teams. I identify common issues such as recurring delays or miscommunication, then implement standardized templates and checklists. I also conduct post-project reviews to capture lessons learned and update our procedures accordingly.

Describe your experience with vendor recovery programs.

In my previous role, I designed a vendor recovery program that tracked subcontractor compliance and identified opportunities for claims. By establishing clear escalation protocols and monitoring performance data, we increased recovery rates by 20% within the first year. I also refined the process based on audit results to improve efficiency.

How would you handle a situation where a project team is not following contractual procedures?

I would first have a one-on-one discussion to understand their perspective and any challenges they face. Then, I would provide training or create simplified guides to clarify procedures. If non-compliance persists, I would escalate to leadership and reinforce the importance of contract adherence through regular check-ins and performance metrics.

Can you give an example of how you communicated complex contractual information to an executive audience?

I once presented a risk assessment for a major contract to the executive team. I focused on the business impact and recommended actions in plain language, using visual summaries of key clauses and potential liabilities. I also prepared a one-page executive summary to facilitate quick decision-making, which resulted in approval of my proposed mitigation strategy.

Job Description Summary

The Senior Contract Manager is a strategic role responsible for the end-to-end administration, management, and execution of contractual obligations across pre-award, project, warranty, and services phases. This role owns the creation, implementation, and continuous improvement of contract management processes and procedures at both the regional and global level to address organizational process gaps, including vendor recovery programs. The Senior Contract Manager leads contract analysis, change order management, claim mitigation, risk identification, and legal letter drafting to protect the organization’s commercial and legal interests. This role provides executive-level contractual guidance to commercial, operations, sourcing, and project teams, drives base contract language revisions, and establishes standardized frameworks to ensure consistency and best practices across the enterprise. The Senior Contract Manager manages relationships with key large customers, coordinates cross-functional resolution of complex contract disputes, and ensures compliance with organizational policies. The position requires a high degree of autonomy, executive-level commercial judgment, and the ability to shape business outcomes through proactive contract oversight, process innovation, and enterprise-wide risk management.

Job Description

Roles and Responsibilities

Create, own, and continuously improve contract management processes and procedures at the regional level to identify and close process gaps, ensuring standardized and scalable practices across the organization
Design and implement vendor recovery processes and procedures to maximize contractual recoveries from suppliers and subcontractors, tracking outcomes and refining strategies to improve recovery rates
Manage and serve as the primary contract owner for key large customers, ensuring strategic alignment, proactive issue resolution, and long-term partnership development
Lead claim mitigation efforts, identify emerging risks, and manage LD calculations and mitigation strategies across projects, warranty, and service contracts
Provide strategic contractual guidance to teams across projects, services, and transactional business, including pre-award support, lessons learned integration, and contract strategy development
Support base contract language revisions and support enterprise-wide procedures, playbooks, and frameworks to support best practices in contract management across regions
Maintain all contract-related documentation including contracts, customer communications, performance reports, warranty summary trackers, and claims trackers, ensuring proper document retention across all phases
Serve as a “radar” for potential litigation and compliance issues, providing litigation support and escalating risks as appropriate
Serve as a subject matter expert and best practice resource for contract management, contributing to strategy and policy development and mentoring less experienced team members
Coordinate cross-functionally with projects, legal, customer service, operations, field service, and commercial teams to ensure contractual alignment and customer satisfaction
Champion continuous improvement initiatives across contract management functions, identifying process gaps and implementing solutions that drive measurable improvements in contract performance and risk mitigation
Communicate complex contractual, commercial, and technical information to executive audiences and external stakeholders; influence strategic decisions and drive alignment across organizational and regional boundaries

Required Qualifications

• Bachelor’s degree from an accredited university or college with at least 7 years of experience in operations, commercial, sales, contract management, or project management functions.

• Significant experience supporting project execution, contracts, and service agreements.

Desired Characteristics

Master’s degree preferred.

Strong oral and written communication skills.

Strong interpersonal and leadership skills.

Demonstrated ability to analyze and resolve problems.

Demonstrated ability to lead programs / projects.

Ability to document, plan, market, and execute programs.

Established project management skills.

Experience with contract claim mitigation, liquidated damages calculations, and risk management.

Familiarity with contract lifecycle management, including pre-award, execution, warranty, and services phases.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote – This is a remote position

Application Deadline:

For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on July 01, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

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