Patient Onboarding Associate- Call Center (part time hours)

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Part Time,
Job posted: 2 Jul 2026
Apply before: 2 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 22 / 2

Luna revolutionizes physical therapy by delivering personalized, high-quality care directly to patients' homes, enhancing convenience and accessibility.

Health, Wellness & Fitness
2018

AI Summary

This part-time role at Luna Physical Therapy involves managing patient registration, scheduling, and rescheduling via phone. The Onboarding Associate will handle high call volumes, obtain patient information, and coordinate with healthcare providers. The position requires 1 year of office admin experience, strong customer service skills, and proficiency with Google Suite. The work schedule is Wednesday through Sunday with specific hours depending on time zone, and the first three weeks include Monday-Friday training. This remote role is available only in select U.S. states.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level and primarily involves following standard procedures for patient scheduling and data entry, but the high call volume and need for accuracy in handling insurance details add moderate complexity.

Salary Analysis

AI Insight The job does not specify a salary, but the market median for similar full-time patient onboarding roles is around $39,600 annually. Since this is a part-time position (20 hours/week), the actual annual earnings would be proportionally lower, approximately $19,800. However, the rate for this role in the US market typically ranges between $30,000 and $45,000 for full-time equivalents.

Core Skills Required

Patient Onboarding Call Center Scheduling Customer Service Healthcare Google Suite Communication Detail-Oriented Multitasking Remote Work

Cover Letter Sample

I am writing to express my interest in the Patient Onboarding Associate position at Luna Physical Therapy. With over a year of office administration experience and a strong background in customer service, I am confident in my ability to efficiently manage patient registrations and scheduling in a fast-paced call center environment.

In my previous role, I handled high call volumes and maintained accurate records, ensuring a seamless experience for clients. I am proficient in Google Suite and detail-oriented, which aligns with the requirements of this position.

I am particularly drawn to Luna's mission to remove barriers to care and provide a better physical therapy experience. I am eager to contribute to your team and support patients in accessing the care they need.

Thank you for considering my application. I look forward to the possibility of discussing how my skills can benefit Luna.

Sample Interview Questions

Describe a time you had to handle a difficult customer over the phone. How did you resolve the situation?

In my previous role, a patient was frustrated due to a scheduling error. I listened actively, apologized for the inconvenience, and worked quickly to find an alternative appointment time. I also coordinated with the back office to ensure the patient's insurance information was correct, which resolved the issue and left the patient satisfied.

How do you prioritize tasks when you have multiple incoming calls and emails simultaneously?

I prioritize based on urgency and impact. For example, I would answer a live call first as it requires immediate attention, then address emails. I use a ticketing system to track follow-ups and set reminders for pending tasks. Staying organized with Google Calendar and tasks helps me manage the workflow efficiently.

Can you explain your experience with using Google Suite for record management?

I have used Google Sheets to maintain patient logs and track appointments, Google Docs for creating standard response templates, and Google Calendar for scheduling. I am comfortable with collaborative features like sharing and commenting, which ensures the team stays aligned.

This role requires attention to detail when collecting patient information. How do you ensure accuracy?

I verify information by repeating it back to the patient and double-checking entries before saving. I also use checklists to ensure all required fields are completed. In my previous job, I maintained a 98% accuracy rate by implementing a two-step verification process.

Are you comfortable working a consistent part-time schedule from home, and do you have reliable internet backup?

Yes, I have a dedicated workspace with high-speed internet and a backup mobile hotspot in case of outages. I understand the importance of consistent connectivity for remote patient onboarding and am fully prepared to meet the schedule requirements.

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate!

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.

AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV

AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI

This position follows a Wednesday–Sunday schedule only with the following hours:

Pacific Time (PT): Wednesday–Friday, 2:00 PM – 6:00 PM; Saturday–Sunday, 12:30 PM – 4:30 PM
Central Time (CT): Wednesday–Friday, 4:00 PM – 8:00 PM; Saturday–Sunday, 2:30 PM – 6:30 PM
Eastern Time (ET): Wednesday–Friday, 5:00 PM – 9:00 PM; Saturday–Sunday, 3:30 PM – 7:30 PM

Training: The first three weeks will be Monday to Friday for the following times according to your time zone;

Eastern Time (ET): 12:00 PM – 4:00 PM
Central Time (CT): 11:00 AM – 3:00 PM
Pacific Time (PT): 9:00 AM – 1:00 PM

Physical therapy, delivered.www.getluna.com

Key Responsibilities

Manage the registration, scheduling, and rescheduling processes for new and existing patients.
Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
Receive, screen, and coordinate telephone calls from healthcare providers.
Proactively make outbound calls and send emails to patient leads.

Requirements:

Office Admin experience, 1 year required
Demonstrates a high level of customer service and interpersonal communication skills
Call/Contact center or other high call volume experience, 1 year preferred
Proficient with Google Suite
Highly detail-oriented
Ability to multi-task in a fast-paced work environment
High School Diploma or equivalent
Must be able to work in the US without restriction
Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
Please Note:
While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
To qualify for a fully remote role candidates residing in TN must reside outside of a 50 mile radius from our Nashville office.

What we can offer you:

Part time hours – Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
A fun collaborative and supportive work environment with a fast-growing, innovative company.
Realistic growth opportunities

Additional Information

This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

#3 Best Employer in Healthcare (Forbes, 2025)

#1 Best Company in MSK Care (Forbes, 2025)

#13 World’s Most Innovative Companies in Healthcare (Fast Company, 2024)

Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)

Gold Indigo Design Award for mobile app design excellence 2020

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