Part Time Customer Service Representative

Remote from: USA
Salary, yearly, USD: 38,000 - 38,000
Department: Customer Success
Employment type: Full Time,
Job posted: 2 Jul 2026
Apply before: 2 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 23 / 2

Generations of ice cream made with patience, pride, and the same slow-cooked recipe since 1932.

Food Production
1918

AI Summary

This part-time Customer Service Representative role involves handling inbound calls and emails to take product orders, resolve complaints, and identify upselling opportunities. The position requires strong communication skills, MS Office proficiency, and the ability to work independently with limited supervision. Operating Monday through Friday within office hours, the role offers flexibility after training with hybrid or remote options. The hourly rate is $19.00, translating to a yearly salary of $38,000 for part-time hours. Ideal candidates have prior customer service experience and a positive, problem-solving attitude.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role involves standard customer service tasks with moderate complexity, requiring problem-solving and upselling skills, but it is not highly technical or specialized.

Salary Analysis

AI Insight The offered salary of $38,000 per year for part-time work is based on an hourly rate of $19.00, which is competitive for customer service roles in the US market. While the yearly figure aligns with full-time equivalent, the part-time nature provides flexibility. The market range for similar positions is typically between $28,000 and $42,000, making this offer attractive.

Core Skills Required

Customer Service Communication MS Office Data Entry Upselling Problem Solving Account Management Phone Etiquette Order Processing

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Part Time Customer Service Representative position at Perry's Ice Cream. With a proven ability to handle high-volume calls and emails while maintaining a customer-first approach, I am confident I can contribute effectively to your team.

I possess excellent communication skills, both verbal and written, and am proficient in MS Office and data entry. In my previous role, I successfully resolved complaints and identified upselling opportunities, which increased customer satisfaction and revenue.

I am drawn to Perry's reputation for quality and am eager to bring my positive attitude and independent work ethic to this role. I look forward to the possibility of discussing how my skills align with your needs.

Sincerely,
[Your Name]

Sample Interview Questions

Can you describe a time when you turned a dissatisfied customer into a satisfied one?

I once had a customer upset about a delayed order. I listened actively, apologized, and offered a discount on their next purchase. I also expedited their current order and followed up to ensure they received it. The customer appreciated the proactive resolution and became a repeat buyer.

How do you prioritize multiple tasks during a busy shift?

I assess urgency and impact. For example, I handle irate customers first, then process orders that are time-sensitive. I use a task list and focus on one thing at a time to avoid errors. I also communicate with my team if I need support.

Why do you want to work for Perry's Ice Cream?

I admire Perry's commitment to quality and community. The company's reputation for excellent customer service aligns with my values. I am excited about the opportunity to grow professionally in a supportive environment.

What experience do you have with upselling products or services?

In my last job, I was trained to identify customer needs and recommend add-ons. For instance, I would suggest complementary products or larger sizes when appropriate. I successfully increased average order value by 10% through these efforts.

How do you stay organized when handling inbound calls and emails simultaneously?

I use a CRM system to log interactions and set reminders for follow-ups. I also maintain a clean workspace and take notes during calls. For emails, I categorize them by priority and respond in a timely manner.

Overview

This is a part-time, Monday- Friday, hourly position (approximately 24-32 hours a week). Hourly rate $19.00/hour.

About the Role:

As a core member of our Customer Service team, you will be expected to:

Handle incoming calls from customers to take product orders
Respond to incoming calls and emails from customers and Sales Representatives
Enter and adjust orders in our computer system
Identify opportunities to up-sell products and services, and explain new offerings
Respond to requests for promotional materials
Maintain accurate customer account information
Resolve product or service problems by clarifying the complaint; determining the cause, and explaining the best resolution
Follow up to ensure satisfaction and resolution
Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Essential functions of the job include but are not limited to the above responsibilities

As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development.

Minimum Qualifications:

HS diploma or GED
Prior work experience in a customer service position is preferred
Knowledge of MS Office including Word, Outlook, and Excel

Job Requirements:

Strong customer service skills; with a focus on providing world-class service to both internal and external customers
Excellent written communications skills, with the ability to compose professional emails and letters using proper grammar, punctuation, spelling and syntax
Effective verbal communication skills
Able to make and receive phone calls
Can establish and maintain effective working relationships with leaders, team members, and outside contacts
Maintain a positive attitude and treat others with respect
Demonstrates sound independent judgment and ability to solve issues of moderate complexity
Excellent computer/typing skills and accurate data entry

Capable of learning established procedures and product specifications
Effective in managing multiple tasks with limited direct supervision

Working Conditions:

Office environment during initial training period
Employer is open to a hybrid to fully remote role after successful completion of training period and demonstration of job proficiency
Department office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. While part-time schedules may vary, all work hours are performed within this window, allowing employees to maintain evenings and weekends for personal and family commitments.

Pay

Base Pay Rate: $19.00 / hour

Perry’s Ice Cream is an Equal Opportunity Employer and a drug free facility.

Apply now >