About this role.
NCR Voyix is seeking a Customer Engineer based in Jylland, Denmark, to provide on-site maintenance, repair, and installation for EPOS, self-checkouts, ATMs, and kiosks. The role involves diagnosing issues, replacing modules, and ensuring high customer satisfaction within an assigned territory. The ideal candidate has experience with PC hardware, Windows, and basic networking, as well as strong problem-solving and interpersonal skills. The position requires travel, physical activity, and the ability to work independently. Training is provided for the right candidate, but a full Danish driving license is mandatory.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
3/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager, I am excited to apply for the Customer Engineer position at NCR Voyix in Jylland, Denmark. With proven experience in PC hardware repair, Windows systems, and customer-facing support, I am ready to handle installation, diagnostics, and maintenance for EPOS and self-checkout systems.
I work effectively with minimal supervision, manage my time well, and possess the mechanical and networking skills required. I hold a full Danish driving license and am fully prepared for the travel and physical demands of the role. I look forward to contributing to your team.
Sincerely, [Your Name]
Sample interview questions
I have several years of experience troubleshooting hardware components such as motherboards, power supplies, and peripherals. I follow a systematic process of observation, testing, and component replacement, and I am comfortable working with EPOS and self-checkout systems.
I evaluate urgency, impact on customer operations, and travel time. I use a route planning approach and communicate with customers to set expectations, ensuring critical issues are addressed first while maintaining SLA compliance.
In my previous role, I was responsible for a remote territory. One day I had to fix a critical failure at a retail site; I diagnosed the issue without onsite support, replaced the faulty module, and restored service within the agreed SLA.
I maintain a good fitness level and am accustomed to lifting equipment and working in various environments. I also ensure proper ergonomics and safety practices to prevent injury.
NCR Voyix is a leader in unified commerce for shopping and dining, with a strong global presence. I am excited to contribute to a company that values innovation and customer outcomes, and I believe my technical and customer service skills align well with this role.
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Position: Customer Engineer
Location: Jylland, Denmark
NCR Voyix has an exciting opportunity for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering and gain hands-on experience in a thriving and supportive workplace. We are currently recruiting across Denmark.
Position Summary & Key Areas of Responsibility:
- To diagnose and make minor repairs and to replace modules on EPOS, Self-Checkouts, PCs, workstations and peripherals, second line maintenance on ATMs and kiosks. For the right profile we are looking to develop your network and infrastructure skillset.
- Responsible for installation, maintenance and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods. May be required to work on rotating shifts
- Vehicle/tools/laptop/Android phone and all other required tools are provided
- The role requires the ability to work on your own with minimal supervisions and to be able to manage your time effectively and pro-actively
Candidates profile and qualifications:
- Full DK driving license
- Training will be provided to the right candidate, but experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in PC hardware maintenance
- Basic network skillset
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly, ability to work under pressure
- Excellent interpersonal skills/customer relationship skills required
- High level of mechanical/electrical aptitude
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
