CSS TSSM Travel Technology Program Manager

Remote from: Europe
Salary, yearly, EUR: 40,000 - 55,000
Department: Project Management
Employment type: Full Time,
Job posted: 5 Jul 2026
Apply before: 5 Aug 2026
Experience level: Midweight
Views / Applies: 138 / 11

About company

About BCD Travel

BCD Travel helps companies make the most of what they spend on travel.

Leisure, Travel & Tourism
2006

Actively Hiring

AI Summary

This is a remote program manager role at BCD Travel, responsible for assessing travel technology incidents, implementing configuration changes, and coordinating a virtual team. The ideal candidate has advanced experience in corporate travel, travel technology (specifically Concur), and GDS systems (Sabre or Amadeus). The position involves conducting trainings, performing risk analysis, and ensuring excellent customer service. BCD offers flexible working hours, generous vacation, and a competitive compensation package across European locations.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires advanced corporate travel and technology expertise, but the responsibilities are structured and supported by a team, making it moderately complex.

Salary Analysis

AI Insight The offered salary range of 40,000-55,000 EUR aligns well with the European market for similar roles, though final offers depend on location and experience. Spain and Italy ranges are within this band, while Poland's PLN range converts to a slightly lower EUR equivalent, indicating competitiveness varies by country.

Core Skills Required

Travel Technology Concur GDS Sabre Amadeus Project Management Corporate Travel Incident Management Customer Service Risk Analysis Virtual Team Coordination

Cover Letter Sample

Dear Hiring Team,

I am thrilled to apply for the CSS TSSM Travel Technology Program Manager position at BCD Travel. With extensive experience in corporate travel and advanced proficiency in Concur, Sabre, and Amadeus, I have successfully managed complex technology incidents and led cross-functional teams. My background includes implementing configuration changes, conducting training sessions, and driving customer-centric communication.

I am particularly drawn to BCD's commitment to sustainability and employee growth. In my previous role, I spearheaded a project that streamlined travel technology processes, resulting in a 20% improvement in incident resolution time. I am confident that my skills in project management and risk analysis will contribute to your team's success.

Thank you for considering my application. I look forward to the opportunity to discuss how my experience aligns with BCD's vision.

Sincerely,
[Your Name]

Sample Interview Questions

Describe your experience with GDS systems like Sabre or Amadeus. How have you used them to resolve complex travel technology issues?

I have 5+ years working with Sabre and Amadeus, handling tasks from booking modifications to troubleshooting integration errors. For example, I once resolved a recurring XML parsing error by coordinating with the vendor and implementing a configuration change, reducing incident tickets by 30%.

How do you prioritize and manage multiple high-priority incidents simultaneously?

I use a risk-impact matrix to assess urgency and severity, then delegate tasks within the team while ensuring clear communication. I also set up automated alerts for critical systems to prevent escalations.

Can you give an example of a successful training or presentation you delivered to external customers?

I led a webinar for 50 corporate clients on new Concur features, including a live demo and Q&A. Post-training surveys showed 90% satisfaction, and adoption of the features increased by 25% within a month.

How do you approach change management when implementing new travel technology processes?

I follow a structured approach: assess impact, communicate benefits to stakeholders, provide training, and monitor adoption. For instance, when migrating to a new expense tool, I created a phased rollout with pilot groups to gather feedback before full deployment.

Describe a time you identified an opportunity for improvement in travel technology. What was the outcome?

I noticed that our booking error rate was high due to outdated automation rules. I proposed a revamp of the validation logic, collaborated with developers to test it, and achieved a 40% reduction in errors, saving 15 hours of manual rework per week.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

CSS TSSM Travel Technology Program Manager (Remote)

Full time, United Kingdom, Italy, Poland, Spain

If you live in the Warsaw area, you will need to be in-office 50% of working time monthly. If you live in the Kraków and Rzeszów areas, you will need to work in-office at least one day per week.

The CSS TSSM Travel Technology Program Manager is accountable for assessing incidents and determining a solution approach, understanding requests for changes and determining the best approach, and applying a solution approach to assure a business problem has been resolved. In this role, you will proactively identify opportunities for improvements. You will also coordinate the respective team.

As a CSS TSSM Travel Technology Program Manager, you will

Logically conduct assessments, replicate errors, or test situations if possible
Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
Perform benefit & risk analysis on small to highest scenario (many interacting key variables)
Demonstrate excellent customer service and develop customer-centric communication
Conduct trainings and presentations to external customers
Participate in shift planning for the virtual team in line with senior management’s general direction

About you

Advanced experience in the corporate travel industry is required
Advanced experience in travel technology is required; Concur travel tool
Experience in a collaborative and international workspace
You have project management experience
Advanced knowledge of GDS Sabre and/or Amadeus is required
Excellent oral and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

Spain: 44,000 – 55,000 EUR
Poland: 170,000 – 189,000 PLN
Italy: 40,000 – 45,000 EUR

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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