Enterprise Customer Success Manager

Remote from: Thailand
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 5 Jul 2026
Apply before: 5 Aug 2026
Experience level: Midweight
Views / Applies: 181 / 5

We are building the monitoring and security platform for developers, IT ops teams and business users in the cloud age.

Computer Software
2010

AI Summary

Datadog is seeking an Enterprise Customer Success Manager to drive product adoption and build strong relationships with strategic customers in Thailand. The role involves onboarding, training, and collaborating with sales, engineering, and support teams. Candidates should have 3+ years of customer success or account management experience, especially with Fortune 1000 companies. The position requires fluency in Thai and English, and offers benefits like stock equity, training, and career development. This is a remote-friendly role focused on customer advocacy and growth.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing large enterprise accounts and cross-functional collaboration, which is challenging but not extremely complex, given the provided methodology and support.

Salary Analysis

AI Insight The salary for this role is not provided, but based on market data for enterprise customer success managers at top tech companies, the estimated median is $125,000. This is competitive given the industry and responsibilities.

Core Skills Required

Customer Success Account Management Relationship Management SaaS B2B Cross-functional Collaboration Product Adoption Data Analysis Enterprise Sales Onboarding

Cover Letter Sample

I am writing to express my interest in the Enterprise Customer Success Manager position at Datadog. With over 5 years of experience in customer success and account management within the B2B SaaS space, I have a proven track record of driving product adoption and fostering long-term client relationships.

In my previous role at a leading observability platform, I managed a portfolio of enterprise accounts, collaborating cross-functionally to ensure seamless onboarding and ongoing success. My ability to analyze usage trends and identify growth opportunities has consistently resulted in increased retention and expansion revenue.

I am particularly drawn to Datadog's innovative approach to observability and security, and I am confident that my skills in relationship management and strategic planning align perfectly with the requirements of this role. I am fluent in Thai and English, enabling me to effectively support your customers in Thailand.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Datadog's success.

Sample Interview Questions

How do you approach onboarding a new enterprise customer to ensure a smooth transition and early adoption?

I start by understanding the customer's business goals and technical environment, then create a tailored onboarding plan. I collaborate with internal teams to provide training and resources, set clear milestones, and establish regular check-ins to address any issues proactively.

Describe a time when you identified a renewal risk and successfully mitigated it.

At my previous role, I noticed a key account's usage was declining. I scheduled a meeting to understand their challenges and discovered they were unaware of a feature that could solve their problem. I arranged a demo and training, which led to increased usage and a renewed contract with expansion.

How do you prioritize your time when managing multiple enterprise accounts?

I use a tiered approach based on account size, risk, and growth potential. I segment accounts into strategic, at-risk, and stable, allocating time accordingly. I also leverage tools like CRM and usage analytics to monitor health scores and take proactive action.

Explain how you would advocate for a customer internally at Datadog.

I would gather data on the customer's feedback and pain points, then present a clear case to the product and engineering teams. I would highlight the business impact and suggest specific improvements, ensuring the customer's voice is heard in our roadmap decisions.

How do you stay updated on Datadog's product offerings to effectively drive adoption?

I would participate in product training, read release notes, and attend internal webinars. I also network with product teams and test new features in a sandbox environment. Sharing insights with customers during quarterly business reviews helps keep them informed.

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Thailand. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

What You’ll Do:

Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
Proactively build relationships with customers to achieve loyalty and advocacy within their organization
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
Own and project manage the on-boarding process for new customers
Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
You have business-level fluency, both in verbal and written communication, in Thai as you will be working with customers speaking this language and you are comfortable in English as this is our company’s day to day communication language.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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