Facilities Contract Officer. Permanent Full Time – Flexible Location

Remote from: Australia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: DevOps & Infrastructure
Employment type: Full Time,
Job posted: 6 Jul 2026
Apply before: 6 Aug 2026
Views / Applies: 32 / 2

Our purpose is to partner with people and change lives for the better.

AI Summary

Life Without Barriers is seeking a Facilities Contract Officer to manage property maintenance, vendor relationships, and compliance for their properties across Australia. This remote role involves coordinating maintenance requests, validating invoices, and ensuring properties meet safety and legislative requirements. The ideal candidate has experience in facilities management, strong communication skills, and the ability to prioritize in a fast-paced environment. This position offers a chance to contribute to a social purpose organization while working flexibly.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires demonstrated experience in a similar position and managing competing priorities, indicating a moderate level of complexity. However, it is not a senior management role, so difficulty is set at 3.

Salary Analysis

AI Insight The offered salary is not specified in the listing. Based on the US market for facilities management roles, the median salary is around $70,000, with a typical range of $40,000 to $100,000 depending on experience and location. The actual salary may vary based on Australian market rates and the non-profit sector.

Core Skills Required

Facilities Management Vendor Management Contract Management Property Maintenance Compliance Customer Service Microsoft Office Problem Solving Communication Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Facilities Contract Officer position at Life Without Barriers. With over five years of experience in facilities management and vendor coordination, I am confident in my ability to ensure that your properties are maintained safely and efficiently. I have a strong track record of managing maintenance schedules, resolving site issues, and maintaining compliance with health and safety regulations.

In my previous role at XYZ Company, I successfully managed a portfolio of 50 properties, coordinating with contractors and landlords to minimize disruption. I am proficient in facilities management software and Microsoft Office, and I excel at prioritizing tasks in fast-paced environments. I am particularly drawn to Life Without Barriers' mission and would be honored to contribute my skills to support vulnerable Australians.

Thank you for considering my application. I look forward to the opportunity to discuss how my experience aligns with your needs.

Sincerely,
[Your Name]

Sample Interview Questions

Can you describe your experience managing relationships with external vendors for property maintenance?

In my previous role, I was responsible for overseeing a team of contractors for cleaning, repairs, and inspections. I ensured they were compliant with safety protocols and resolved any performance issues promptly. I also negotiated contracts and monitored service level agreements to maintain quality.

How do you prioritize maintenance requests when multiple urgent issues arise?

I use a triage system based on safety, impact on operations, and urgency. For example, a gas leak would be addressed immediately, while a cosmetic issue might be scheduled. I communicate with stakeholders to set expectations and adjust priorities as needed.

Describe a time you had to handle a difficult stakeholder or vendor. How did you resolve the situation?

Once, a landlord was unresponsive to a maintenance request that affected our lease agreement. I documented all communications, escalated to my supervisor, and eventually facilitated a meeting to align expectations. We resolved the issue by agreeing on a timeline for repairs.

What experience do you have with facilities management software?

I have used systems like Corrigo and FM:Systems to track work orders, schedule inspections, and manage vendor invoices. I am comfortable learning new software and adapting to enhance efficiency.

This role may require being on-call every four weeks. How do you maintain work-life balance while ensuring availability?

I set clear boundaries and have a backup plan for emergencies. I ensure my tasks are well-organized so that on-call periods are manageable. I also communicate with my team to share responsibilities when needed.

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ (LWB) corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client’s individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to the Facilities Contract Lead, you will be responsible for ensuring that all LWB properties are maintained in a safe and secure condition, suitable for use by LWB employees, clients, and visitors. In this role, you will collaborate closely with the Facilities Maintenance Vendor. You will manage the vacates, maintenance, and compliance requirements for all LWB-owned and leased properties.

This is a permanent full time position where you can work remotely from your preferred location in Australia, whether that’s from home or one of our offices. While most of your work will be remote, occasional travel and office-based work may be required. Additionally, you may be required to be on-call every four weeks for a seven-day period, with compensation provided for this duty.

Key Responsibilities

Establish and manage day to day relationships with the facilities maintenance vendor through support with:
- Site escalations, quality, time and safety reviews
- EOT requests
- Resolving site access issues
- Modification requests
- Commercial cleaning
- PSI inspection processing
Maintain an up-to-date property database and action all tickets received in a timely manner
Coordinate the planning and performance of maintenance so it is carried out with minimal disruption to both the property and its clients
Ensure closure and validation of work orders closure including cost reconciliation of invoice
Coordinate the planning and performance of maintenance on leased properties with the managing agents/landlords of the properties
Validate invoices via portal and cross check quotes to invoices received
Ensure all contractors are inducted and compliant with all LWB policies and procedures
Ensure all LWB properties meet HSE requirements and comply with all current legislative requirements
Manage delivery of annual Property Safe Inspections for all properties
Actively seek out opportunities and make recommendations to improve service and delivery

Skills & Experience

A Class C Driver’s License
Demonstrated experience in a similar role
Demonstrated experience with facilities management software programs
Demonstrated experience in managing competing priorities and to deliver high-quality outcomes within agreed timeframes
Ability to effectively prioritise and execute tasks in a fast-paced environment
Strong customer service and communication skills
Strong problem-solving skills
The ability to work collaboratively with a range of stakeholders including peers, employees, external organisations
Proficient ability in the use of the Microsoft Office suite of programs

Successful candidates will be required to clear probity checks including a National Criminal History Record Check.

Benefits

Join one of Australia’s leading social purpose organisations
Excellent salary packaging benefits through Maxxia
Optional monthly rostered days off

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Mikaella at recruitment@lwb.org.au. Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close midnight AEST 13 July 2026.

Apply now >