Technical Program Manager, Infrastructure

Remote from: USA
Salary, yearly, USD: 128,200 - 192,400
Department: DevOps & Infrastructure
Employment type: Full Time,
Job posted: 28 May 2026
Apply before: 28 Jun 2026
Experience level: Midweight
Views / Applies: 21 / 6

About company

About Stripe

Help increase the GDP of the internet.

Internet
2009

Actively Hiring

AI Summary

Stripe is seeking a Technical Program Manager for Infrastructure to drive large-scale programs improving internal platforms. The role involves partnering with engineering and product leaders to plan, communicate, and execute technical initiatives that enable product engineering teams. Responsibilities include defining frameworks, managing migrations, and using data to guide strategic decisions. The ideal candidate has 5+ years in software engineering or technical program management, with experience in distributed systems or developer products. This role offers a competitive salary range of $128,200 to $192,400 per year.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing complex, cross-functional infrastructure programs at a large scale, demanding deep technical expertise and strategic influence, which justifies a difficulty level of 4.

Salary Analysis

AI Insight The offered salary range of $128,200 - $192,400 is competitive for a Technical Program Manager in Infrastructure at a major tech company, aligning well with the US market range of $120,000 - $200,000.

Key Skills

Technical Program Management Infrastructure Distributed Systems Software Engineering Cross-functional Collaboration Program Planning Developer Tools System Design Data Analysis Stakeholder Management

Cover Letter Sample

I am writing to express my strong interest in the Technical Program Manager, Infrastructure position at Stripe. With over 7 years of experience in software engineering and technical program management, I have successfully driven large-scale infrastructure programs that improved developer productivity and system reliability. At my previous company, I led a cross-functional team to migrate a distributed system to a new framework, resulting in a 30% increase in deployment frequency.

I am particularly drawn to Stripe's mission to increase the GDP of the internet and the opportunity to work on foundational infrastructure that powers millions of businesses. My background in distributed systems and developer tools aligns perfectly with the responsibilities of this role, including defining frameworks and managing company-wide migrations. I am eager to bring my expertise in program management and technical leadership to help Stripe scale its infrastructure efficiently.

Thank you for considering my application. I look forward to the possibility of contributing to Stripe's ambitious goals and would welcome the opportunity to discuss how my skills can benefit your team.

Possible Interview Questions

Can you describe a complex infrastructure program you led from inception to completion? What were the key challenges and how did you overcome them?

I led a program to migrate our microservices from a legacy orchestration framework to Kubernetes. The key challenges included ensuring zero downtime, coordinating across 20+ teams, and managing dependencies. I established a phased migration plan with clear milestones, created a communication channel for real-time updates, and set up automated testing to validate each service. Regular syncs with tech leads helped address issues early, and we completed the migration on schedule with minimal disruption.

How do you prioritize competing demands from different engineering teams when defining infrastructure improvements?

I use a data-driven approach: I gather metrics on pain points (e.g., deployment frequency, incident rates, developer feedback) and align them with business impact. I then facilitate a prioritization session with stakeholders to rank initiatives based on effort, impact, and strategic alignment. For example, if multiple teams are blocked by a common issue, that becomes a top priority. I also ensure we have a clear roadmap with trade-offs communicated transparently.

Describe a time you had to influence engineering leadership to adopt a new technical strategy. How did you build consensus?

I proposed adopting a service mesh to improve observability and security. I built a prototype demonstrating latency reduction and security benefits, then presented a cost-benefit analysis to leadership. I held one-on-one meetings with key stakeholders to address concerns and incorporated their feedback. By showing early wins from a pilot team, I gained buy-in, and we rolled out the service mesh across the organization.

How do you measure the success of a technical program? Can you give an example of KPIs you've used?

Success is measured by both quantitative and qualitative KPIs. For a program to reduce infrastructure costs, I tracked cost per transaction, resource utilization, and developer time saved. I also conducted surveys to measure developer satisfaction. For example, after optimizing our database usage, we reduced costs by 25% and improved query latency by 40%, while maintaining high developer satisfaction.

Stripe's infrastructure serves a global user base. How would you approach a program to improve reliability across multiple regions?

I would start by analyzing incident data and latency metrics per region to identify patterns. Then, I'd work with engineering teams to implement multi-region redundancy, active-active failover, and automated recovery. Key steps include defining SLAs per region, setting up canary deployments, and running chaos engineering experiments. I'd also establish a cross-region incident response playbook and conduct regular drills to ensure readiness.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products.

What you’ll do

As a Technical Program Manager in Infrastructure, you will drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you will be responsible for planning, comms, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. The ideal candidate will deliver exceptional results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You’ll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. They are responsible for the frameworks, async platforms, and tooling used to write and operate all Stripe products. They additionally drive company-wide refactoring and architectural improvements to ensure that products can scale, evolve, and continue to meet the needs of our customers.

Responsibilities

Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions which span multiple domains
Define and produce high quality written proposals, communications and documentation.
Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products
Partner with Engineering Managers, Tech Leads, Engineers and other Technical Program Managers to define, scope and drive large migration programs to conclusion.
Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs.
Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria.
Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
Help influence peers / stakeholders and build consensus while dealing with ambiguity
Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
Create widely circulated plans, driving consistency, clarity and building alignment across teams.
Operationalize and execute critical cross functional programs spanning Stripe engineering organizations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

5+ years of software engineering, systems engineering and/or technical program management experience.
Experience with developer products or open source projects.
Experience in distributed systems, software libraries/frameworks, and service oriented architectures.
Excellent analytical skills; you digest complex information, can distill it and make recommendations and proposals.
You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership.
You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization.
You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices.
Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.

Preferred Qualifications

You are comfortable working in a fast changing environment as the AI tool chain continues to evolve
Experience in core infrastructure such as database, cloud compute, networking, and services.
You are flexible in your approach to TPM and adapt to what your customers need
Background in technical program management specifically working in software infrastructure
You are comfortable working with geographically distributed teams
You are empathetic to customer needs but visionary enough to not just deliver a faster horse
You are excited about collaborating with teammates across Stripe’s organization

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $128,200 – $192,400. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.

Apply now >