About this role.
Grundfos is seeking an Application Engineer for Digital Solutions to serve as a technical expert for their IoT and digital water management portfolio. The role involves providing proactive technical support, resolving incidents, and building customer partnerships to ensure successful adoption of digital offerings. Ideal candidates have a degree in engineering or computer science, experience with IoT and remote monitoring, and strong communication skills. This hybrid position is based in Monterrey, Mexico, but supports global markets with a focus on customer success and continuous improvement.
Role DNA
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Job Complexity
3/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Application Engineer - Digital Solutions position at Grundfos. With a Bachelor's in Engineering and hands-on experience in IoT and remote monitoring, I am confident in my ability to ensure customer success with your digital portfolio. My technical troubleshooting skills and customer-centric approach align perfectly with the requirements of this role.
I look forward to contributing to Grundfos's mission of smart water management and driving measurable outcomes for customers. Thank you for your consideration.
Sample interview questions
I have worked with IoT platforms like Azure IoT Hub and AWS IoT to monitor and manage water treatment systems. I provided technical support to customers, configured dashboards, and resolved connectivity issues, ensuring high uptime and customer satisfaction.
I use a ticketing system to categorize incidents by severity and impact. I first address critical issues affecting operations, then escalate when necessary. I communicate proactively with customers about timelines and follow up to ensure resolution.
I worked with a water utility customer who was hesitant to use our remote monitoring platform. I scheduled regular check-ins, provided training sessions, and demonstrated how the data could optimize their pump operations. Over time, they became power users and shared success stories with other customers.
I would start with a needs assessment to understand their goals, then provide a tailored onboarding plan including installation guidance, training on the interface, and setting up alerts. I would schedule follow-up reviews to ensure they are getting value and address any issues.
I subscribe to industry publications like WaterWorld and IoT Tech News, participate in webinars, and take online courses on platforms like Coursera. I also engage in professional networks to share knowledge and best practices.
Are you passionate about bridging the gap between cutting-edge digital technology and real-world customer success in water management? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Application Engineer – Digital Solutions, you will be serving as the technical expert for our digital solutions portfolio — combining software, hardware, and IoT expertise to ensure customers successfully onboard, adopt, and expand their use of Grundfos digital offerings across global markets. You’ll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
This position reports to the Digital Customer Success Regional Manager, part of the WU sales organization. It will operate on a hybrid schedule from our facility in Monterrey, NL, Mexico. Relocation for this position cannot be supported and qualified candidates must be authorized to work in Mexico without support now or in the future.
What you will be doing
As a key part of the Digital Customer Success team, you’ll create impact by Driving measurable customer outcomes by ensuring the continuous, reliable operation of digital solutions that help manage the world’s most vital resource — water.
Your main responsibilities include:
- Build and maintain deep technical expertise across our digital solutions, the applications they serve, and the Grundfos components they integrate with.
- Provide proactive technical support for active subscriptions — configuring solution apps, delivering customer outcome reports, and identifying opportunities for improvement.
- Resolve incidents escalated by local sales, service teams, or customers directly, collaborating with 2nd-level support to ensure timely case closure and customer satisfaction.
- Contribute to continuous improvement by creating documentation, tools, and scripts that enhance support processes and team efficiency.
- Build trusted partnerships with customers using our digital solutions — identifying champions, generating success stories, and fostering a community of engaged digital users.
What makes you a great fit
Above all, you are a technically sharp, customer-centric professional with hands-on experience in IoT, remote monitoring, or digital platforms, combined with a strong troubleshooting mindset and the communication skills to build trust with global stakeholders. We would also imagine that you have:
- Bachelor’s degree in Engineering, Computer Science, Electronics, Mechanical or Environmental Engineering, or equivalent practical experience.
- Knowledge of or experience with electronic monitoring systems, SCADA, telemetry, IoT devices, or software-based data management and analytics platforms.
- Experience implementing customer support processes including onboarding, training, and hypercare.
- Fluent in English (verbal and written).
It is a plus if you also have:
- Experience in water utility or building services applications.
- Proficiency in additional languages beyond English.
- Familiarity with customer success methodologies, adoption metrics, or subscription-based service models.
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with hybrid working opportunities.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days’ additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can’t. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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