About this role.
Welo Global is seeking a Mexico-based, Spanish-speaking Junior Quality Coordinator to support a Search Quality Rater program on a remote freelance basis. The role involves reviewing quality-performance data, completing internal assessments, producing reports, addressing rater queries, and escalating behavioral or quality concerns with support from senior coordinators. The coordinator will also contribute to training materials and communicate with project stakeholders in both Mexican Spanish and US English. This is a 20-hour-per-week role requiring strong online research ability, attention to client rules, confidentiality, and successful completion of required learning modules and a quality test.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would review the relevant quality data, identify recurring error patterns, compare results against the applicable guidelines, and check whether there were changes in tasks or instructions. I would document the findings clearly, request clarification where needed, and provide focused feedback or escalate the issue according to the program process.
I first study the current guidelines and examples, then use a structured checklist while reviewing work. For unclear cases, I document the evidence and consult the established escalation path rather than making unsupported assumptions. This helps keep decisions consistent, auditable, and aligned with client expectations.
I would keep the feedback specific, respectful, and actionable by identifying the guideline involved, explaining the observed issue, and providing an appropriate example of the expected approach. I would invite questions and verify understanding, while documenting the interaction according to program requirements.
I would follow the NDA and all security procedures, use a secure and updated computer with antivirus protection, avoid sharing project information with unauthorized people, and keep work materials private. I would also use only approved tools and immediately report any suspected security concern.
I would assess tasks by deadline, quality impact, and urgency, addressing time-sensitive rater issues and required reporting first. I would block focused time for analysis, track open items in an organized list, and communicate early if a dependency or competing priority could affect delivery.
MAIN PURPOSE OF THE ROLE
Are you a search engine guru? Can you find what you’re looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test!
Welocalize is looking for an Spanish (Mexico) speaker in Mexico to help support our client’s project as Junior Quality Coordinator.
MAIN DUTIES
You will be the junior coordinator of our Search Quality Rater project.
You will complete tasks both in Spanish (Mexico) and English (US).
The following is a non-exhaustive list of responsibilities and areas of ownership of the Junior Quality Coordinator:
Performance Analysis
・May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation – with support from Quality Coordinators.
・Completes Internal Assessments.
・ Provides feedback on blind test ranges and queries coming from the team.
・ May provide ad-hoc support to raters and educate them on best practices and client’s expectations.
・Flags raters that show any behavioral concerns.
・ May analyze RCAs provided by resources and request clarifications, as necessary.
Training and support
・ May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.
Analytics, Reporting, Knowledge, and Asset Management
・May keep track of data and analyze the data.
Communication
・May attend meetings with different stakeholders as applicable – with support of Quality Coordinators.
・ Monitors raters’ queries.
Other
・ May perform other program-specific tasks needed to achieve OKRs.
Project Details
Location: Remote, Mexico-based
Hours: 20hours/week
Start date: ASAP
Employment Type: Freelance/Independent Contract
REQUIRED SKILLS
- Fully Proficient in Spanish (Mexico)
- Strong understanding of English
- Must be located in Mexico
- Strong understanding of popular culture in Spanish (Mexico)
- Must be dedicated only to “Search Quality rating program” and NOT other search or ads rating programs
- Must not have current or previous experience with “Ads quality rating”
- Must be the only one in your household working as a “Search Quality Rater”
- Web-savvy and able to work in a fast-paced environment
- Excellent online research skills
- Reliable computer system and internet connection
- Reliable anti-virus software (as you will be surfing the web as part of the work)
- Ability to follow instructions in English and comply with the project conventions and rules expected by the client
- Must sign a Non-Disclosure Agreement to protect client confidentiality
- Must pass learning modules and a required quality test designed by our client before starting work
Compensation
Additional Information
When you join Welocalize, you have the opportunity to bring your career to the next level:
… receive steady volume of work and long-term partnership {where this applies}
… professional development: work on exciting projects that will empower you keep learning and growing
… work with multicultural, international team with a great variety of documents and content types
… 24-hour 6-day a week support from our Community team.
If this opportunity sounds appealing to you, apply below.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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