Customer Service Specialist

Remote from: Singapore
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 22 Jul 2026
Apply before: 22 Aug 2026
Experience level: Director
Views / Applies: 33 / 3

Fortive is a diverse global team working together to innovate essential technologies for a safer, more productive world.

Industrial Automation
2016

Actively Hiring

AI Summary

This Customer Service Specialist role at Fluke focuses on supporting sales orders, tracking back-orders, and coordinating with customers, factories, and internal departments. Responsibilities include managing customer inquiries, advising on stock availability, and handling quality issues and returns. Knowledge of Oracle is advantageous, and strong communication skills are essential. The role requires collaboration with both English and Chinese speaking customers and participation in audits and inventory counts.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role involves standard customer service tasks with established processes, making it moderately easy. However, coordination with multiple departments and occasional problem-solving may require some experience.

Salary Analysis

AI Insight The offered salary is not specified. Based on market data, the median salary for a Customer Service Specialist in the US is approximately $38,000, with a typical range of $30,000 to $50,000 depending on experience and location. Fluke is a reputable company, so compensation may be competitive.

Core Skills Required

Customer Service Order Management Oracle Communication Sales Support Inventory Management Problem Solving Coordination Audit Support Bilingual

Cover Letter Sample

I am writing to express my interest in the Customer Service Specialist position at Fluke. With strong communication skills and experience in order management, I am confident in my ability to support your sales team and customers effectively.

My background includes coordinating with cross-functional teams, managing back-orders, and resolving customer inquiries. I am proficient in Oracle and adept at handling quality issues and returns.

I thrive in fast-paced environments and am committed to providing excellent service. I am eager to contribute to Fluke's reputation for reliability and quality.

Thank you for considering my application. I look forward to discussing how my skills align with your team's needs.

Sample Interview Questions

How do you handle a difficult customer who is upset about a delayed order?

I would first listen actively to understand their concern, empathize, and apologize for the inconvenience. Then, I would check the order status, provide a realistic timeline, and offer a solution such as expedited shipping or a discount, if possible. I would follow up to ensure satisfaction.

Describe your experience with order entry systems, especially Oracle. How do you ensure accuracy?

I have used Oracle for order entry and inventory tracking. I double-check all data before submission, cross-reference with sales orders, and use system validation features. I also reconcile orders regularly to catch discrepancies.

How do you prioritize tasks when dealing with multiple urgent requests from sales and customers?

I assess the impact and urgency of each request, focusing on those that affect delivery or have time-sensitive deadlines. I communicate with stakeholders to manage expectations and use a task management tool to track progress.

Can you give an example of a time you coordinated with different departments to resolve a complex issue?

Once, a customer had a quality issue with a product. I coordinated with the quality team to investigate, arranged a return, and worked with finance for a credit note. I kept the customer informed throughout, and the issue was resolved within a week.

How do you stay organized and manage documentation for audits?

I maintain structured electronic and physical files, labeling documents clearly. I follow standard procedures for record-keeping and perform regular checks to ensure completeness. I also use checklists to prepare for audit requests.

Job Responsibilities:

Fulfill and support sales orders
Track and follow up closely with Sales and customers on back-orders’ status
Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary.
Advise customers on Stock available and lead time
Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
Monitor factories schedule and update according in Oracle
Coordinate with Sales and customer on quality issues and good returns, etc.
Coordinate with Sales and customer for Calibration completion and training and license , etc.
Coordinate with Customer to arrange shipment in month end
Coordinate with Finance department on customer payments
Issue credit notes to customers
Liaise with English and Chinese speaking customers.
Support internal and external audit requests.
Participate in quarterly cycle count and annual stock take
E- Filing of Purchase PO and other sales related documents
Prepare Purchase Order / Internal Requisition
Knowledge of Oracle is added advantage
Good Communication skills & fast learner

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

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