Senior Travel Consultant ERM, Brazil

Remote from: LATAM, Brazil
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jun 2026
Apply before: 12 Jul 2026
Experience level: Senior
Views / Applies: 29 / 8

About company

About BCD Travel

BCD Travel helps companies make the most of what they spend on travel.

Leisure, Travel & Tourism
2006

Actively Hiring

AI Summary

This Senior Travel Consultant ERM role at BCD Travel is a remote, full-time position based in Brazil. You will be the primary point of contact for business customers, handling travel requests via multiple channels, and specializing in crew movements and offshore travel. The job requires advanced Amadeus skills, experience in a fast-paced 24/7 environment, and the ability to work independently while coaching team members. BCD Travel offers flexible work arrangements, opportunities for growth, and a supportive global team.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role demands specialized knowledge in ERM and crew travel, advanced GDS skills, and the ability to work under pressure in a 24/7 environment, making it a challenging position.

Salary Analysis

AI Insight The salary information is not provided in the listing, but based on US market data, the median salary for a Senior Travel Consultant with specialized ERM experience is estimated at $65,000 per year, with a typical range of $45,000 to $85,000.

Key Skills

GDS Amadeus Crew Travel ERM Travel Consultation Customer Service Problem Solving Communication Attention to Detail Multi-tasking Team Collaboration

Cover Letter Sample

I am writing to express my strong interest in the Senior Travel Consultant ERM position at BCD Travel. With over 5 years of experience in crew travel and offshore operations, I have developed a deep understanding of the complexities involved in managing crew movements and rotations. My expertise includes advanced proficiency in GDS Amadeus and a proven track record of delivering exceptional customer service under pressure.

In my previous role, I successfully handled high-volume travel requests in a 24/7 environment, ensuring seamless coordination and minimal disruption. I am adept at using technology to streamline processes and have experience mentoring junior team members. I am particularly drawn to BCD Travel's commitment to sustainability and global collaboration.

I am confident that my skills and dedication would make me a valuable asset to your team. I look forward to the opportunity to discuss how I can contribute to BCD Travel's success.

Possible Interview Questions

Can you describe your experience with managing crew movements and rotations in a fast-paced environment?

In my previous role at a maritime logistics company, I managed crew rotations for over 200 offshore personnel. I coordinated with multiple stakeholders, handled last-minute changes due to weather or operational needs, and ensured compliance with international regulations. I used Amadeus to book flights and managed disruptions efficiently, often working under tight deadlines.

How do you handle high-stress situations when multiple urgent requests come in simultaneously?

I prioritize tasks based on urgency and impact. I quickly triage requests, delegate when possible, and communicate clearly with the team and customers. I also stay calm and focused, using checklists and system tools to ensure nothing is missed. For example, during a hurricane evacuation, I successfully coordinated the emergency travel of 50 crew members within hours.

What strategies do you use to up-sell travel products while maintaining customer satisfaction?

I listen to the customer's needs and identify opportunities where additional services like travel insurance, lounge access, or upgraded seating add value. I present these options clearly and respectfully, emphasizing benefits without being pushy. For instance, I often suggest flexible tickets for crew members whose schedules may change, which has increased customer satisfaction and revenue.

Describe a time when you had to coach a junior team member. How did you approach it?

I mentored a new travel consultant who struggled with Amadeus. I created a personalized training plan, pairing them with me for shadowing sessions. I gave constructive feedback and encouraged them to ask questions. Over three months, their booking accuracy improved by 30% and they became confident in handling complex itineraries.

How do you stay updated on industry changes and new travel regulations?

I regularly read industry publications, attend webinars, and participate in BCD's training programs. I also subscribe to updates from travel authorities and IATA. Additionally, I share relevant information with my team during weekly meetings to ensure everyone stays informed.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Senior Travel Consultant, ERM (Remote)

Full time, Brazil

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

As a Senior Travel Consultant, ERM, you will

Expertly use the appropriate the BCD Travel tools and systems to complete requests
Anticipate and provide assistance on potential challenges that may arise for the customer
Respond to the customer promptly and provide the customer with your undivided attention to the request
Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
Perform quality management such as error management and assist in projects as assigned
Meet individual and team goals

About you

Proven experience in ERM, marine, offshore, or crew travel environments
Hands‑on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast‑paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Proven ability to handle multiple priorities simultaneously
Demonstrated excellent professional customer service and problem resolution skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].

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