About this role.
Infisical is hiring a customer-facing Solutions Engineer to support adoption of its open-source security infrastructure platform for secrets management, certificates, and privileged access management. The role leads technical discovery, demonstrations, proof-of-concepts, onboarding, architecture guidance, and long-term expansion for customer accounts. The engineer will work closely with the CEO, sales, and engineering teams while translating customer feedback into documentation, UX/DX, and product-roadmap improvements. Candidates need prior development, systems engineering, or DevOps experience, strong communication skills, and a high-ownership mindset in a fast-scaling environment. The role requires candidates to be based in the US Central or East Coast time zone.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Solutions Engineer role at Infisical. My background in development, systems engineering, and customer-facing technical work equips me to guide customers through technical discovery, proof-of-concepts, onboarding, and scalable implementations.
I would bring a high-ownership approach to partnering with sales and engineering, translating customer architecture and security requirements into practical solutions and actionable product feedback.
I am particularly drawn to Infisical’s mission to make security infrastructure and secrets management easier for developers. I would welcome the opportunity to help customers realize value quickly while contributing to the company’s next stage of growth.
Sincerely,
[Your Name]
Sample interview questions
I would begin by clarifying the customer’s applications, environments, identity model, compliance needs, and current secret-management process. I would then define success criteria, select a focused use case, document an implementation plan, and use a time-boxed proof of concept to validate technical fit and adoption value.
I would tailor the discussion to the stakeholder’s role: developer workflow and ease of integration for engineers, controls and auditability for security teams, and risk reduction plus rollout outcomes for business leaders. I would avoid unnecessary jargon, confirm understanding throughout, and connect each capability to a concrete customer outcome.
I would prioritize blockers affecting activation, security, or production rollout first, then group recurring requests by customer impact and strategic fit. I would communicate realistic timelines, provide documented workarounds where possible, and turn patterns into structured feedback for product and engineering.
I would establish the technical baseline, identify where secrets are stored and consumed, map access and rotation requirements, and recommend an incremental migration plan. The plan would include testing in a non-production environment, integration guidance, access controls, rollback steps, and clear ownership for each phase.
I would capture the customer’s context, expected behavior, observed behavior, impact, reproduction steps, logs or configuration details, and any workaround. I would assess severity, communicate updates to the customer, and work with engineering on prioritization while ensuring the resolution and preventative documentation are shared back.
Infisical is the open source security infrastructure platform that engineers use for secrets management, certificates, and privileged access management. We help developers and organizations securely manage billions of secrets every month including application configuration, database credentials, certificates, and more.
We’ve raised $19M from Y Combinator, Google, and Elad Gil, and our customers include Hugging Face, Lucid, and LG.
Join us on a mission to make security easier for all developers — starting with secrets management. We’re looking to hire exceptional talent to join us in building the open source security infrastructure stack for the AI era.
About the role
We’re looking for an exceptional Solutions Engineer to help grow Infisical’s customer base and ensure a seamless product experience from onboarding to long-term success.
This is a high-impact, customer-facing role where you’ll work closely with our CEO, sales, and engineering teams. You’ll play a critical role in helping organizations adopt Infisical by demonstrating technical value, driving successful implementations, and expanding product usage across accounts.
You’ll be working directly with the CEO, engineering, and sales teams on:
Running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases.
Ensuring new customers are activated, happy, and have all of their questions answered;
Becoming a trusted technical advisor to customer and business leaders.
Working in tandem with account executives to lead demo & discovery calls.
Talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer’s needs and provide feedback towards product roadmap.
Understanding user journey and being able to guide UX/DX roadmap
Hosting webinars and knowledge sharing sessions for customer’s stakeholders.
Improving documentation and public facing materials based on customer feedback.
Overall, you’re going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.
Requirements
Prior experience in development, systems engineering, or DevOps (open source contributions are a plus).
Strong written and verbal communication skills—able to clearly articulate technical concepts.
High energy, high ownership mindset, and a willingness to operate in ambiguity.
Currently based in the Central or East Coast time zone (US).
Nice to have
Familiarity with secret management tools or developer security platforms.
Solid understanding of developer workflows and/or DevSecOps infrastructure.
Prior experience in a startup or fast-scaling environment.
Past involvement in developer communities or public speaking (webinars, talks, etc.).
Experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, DevRel).
Experience supporting enterprise accounts and working with technical stakeholders.
Team, values & benefits
Our team brings experience from companies like Databricks, AWS, Red Hat, and more. We operate primarily as a remote team, but maintain a strong presence in San Francisco, where we have an office. We also get together in person throughout the year for off-sites, conferences, and team gatherings.
At Infisical, we offer competitive compensation, including both salary and equity options. Additional benefits, such as a lunch stipend and a work setup budget, are available with more details to be found on our careers page.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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