Licensed Customer Service Representative

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 26 Jul 2026
Apply before: 26 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 23 / 0

About company

About Liberty Mutual

At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow

Insurance
1912

Actively Hiring

AI Summary

This is a remote Licensed Customer Service Representative position with Liberty Mutual, focusing on providing timely and accurate service to policyholders and agents for Personal Lines products. The role requires an active P&C Producer insurance license and at least 2 years of customer service experience. Paid training is provided, followed by a shift schedule that includes weekend rotation. The job demands strong communication skills and the ability to independently solve policy-related problems. Liberty Mutual offers a comprehensive benefits package and is committed to an inclusive workplace.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a license and customer service experience, but tasks are routine and guided by procedures, making it moderately easy for experienced candidates.

Salary Analysis

AI Insight No salary was provided. Based on market data for licensed insurance customer service roles, the typical range is $30,000 to $60,000 nationally. The median is around $45,000, which is competitive for a remote position requiring a P&C license.

Core Skills Required

Customer Service Insurance License Communication Problem Solving Personal Lines Remote Work P&C License Time Management Attention to Detail Conflict Resolution

Cover Letter Sample

I am excited to apply for the Licensed Customer Service Representative position at Liberty Mutual. With over two years of customer service experience and an active P&C insurance license, I am well-prepared to provide exceptional support to policyholders and agents. My strong communication skills and ability to solve problems independently align perfectly with the responsibilities of this role. I am particularly drawn to Liberty Mutual's commitment to inclusivity and professional development. I look forward to the opportunity to contribute to your team and help drive customer satisfaction and retention.

Sample Interview Questions

How do you handle a difficult customer who is upset about a denied claim?

I would listen actively to understand their concerns, show empathy, and explain the policy terms that led to the denial. I would then offer possible solutions or escalate to a supervisor if needed, ensuring the customer feels heard and supported.

Can you describe your experience with Personal Lines insurance products?

I have worked with auto, home, and umbrella policies, assisting customers with policy changes, billing inquiries, and claims guidance. I am comfortable explaining coverage details and endorsements.

How do you prioritize tasks in a fast-paced call center environment?

I use a combination of time management techniques, such as categorizing urgent vs. important issues and utilizing available resources. I also stay organized by taking notes and following up promptly to ensure no task is missed.

Why do you want to work remotely for Liberty Mutual?

I appreciate the flexibility of remote work and admire Liberty Mutual's reputation for employee support and inclusive culture. I am confident I can maintain productivity and provide excellent service from a home office.

How do you stay current with insurance regulations and product changes?

I regularly review industry publications, attend webinars, and complete continuing education courses. I also rely on company training and updates to ensure I am always informed of policy changes.

Description

Join Our Team as a Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Training: Paid training is Monday – Friday, 9:00am – 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 8:30 am -10:30 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

License: Active P&C Producers insurance license REQUIRED.

We are currently not hiring in NY, CA, AK, HI, NM or IL.

Qualifications

Associates degree or 1+ year Insurance experience preferred.
2 years’+ related Customer Service experience is required.
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
Excellent communication and interpersonal skills are required.
P&C Producers insurance license required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices