About this role.
The Principal Customer Success Manager - Strategic role at 6sense focuses on managing global enterprise accounts to drive adoption, retention, and growth. Responsibilities include strategic account planning, quarterly business reviews, forecasting, and close collaboration with sales and product teams. The role requires deep expertise in B2B marketing technology and a consultative approach to ensure customer ROI. This senior position involves 30% domestic travel and demands strong leadership and communication skills.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
I am writing to apply for the Principal Customer Success Manager - Strategic position at 6sense. With over five years of experience in strategic customer success and a deep understanding of B2B marketing technologies, I have successfully driven adoption and ROI for global enterprise clients.
My expertise in developing strategic account plans and leading QBRs aligns perfectly with the requirements of this role. I am particularly drawn to 6sense's mission to multiply growth and efficiency, and I am confident in my ability to contribute to customer retention and expansion.
I look forward to the opportunity to discuss how my background can support 6sense's success. Thank you for your consideration.
Sample interview questions
I start by understanding the customer's business goals and challenges, then map our solution's capabilities to their objectives. I involve key stakeholders and create a timeline for milestones and reviews.
In a previous role, I had a customer who was considering non-renewal due to low adoption. I conducted a deep dive into their usage data, identified gaps, and created a tailored training program. This improved adoption by 30% and secured a multi-year renewal.
I use a segmentation approach based on revenue impact and growth potential. I allocate time based on urgency and value, and use a CRM to track key tasks and milestones.
I regularly compile feedback from QBRs and share it with product teams. For one client, I pushed for a feature integration that reduced their manual work by 20%, which later became a standard offering.
I set clear success metrics at onboarding and use quarterly business reviews to track progress. I provide regular reports and adjust strategies as needed to ensure alignment with their goals.
Our Mission:
6sense’s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
As a Principal Customer Success Manager – Strategic, you will:
- Execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI).
- Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team.
- Work closely with customer and internal teams to maintain visibility into product performance and customer feedback.
- Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn.
- Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense.
- Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases.
- Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training.
- Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps.
- 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S.
Minimum requirements: Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation.
Must have experience with the following:
Developing strategies on assigned accounts to fully leverage technology solutions; high-touch Strategic or Enterprise Customer Success; working with global enterprise and customers with multiple stakeholders; managing success programs as the key advisor to global as well as regional customer organizations; advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI); working closely with B2B demand gen, marketing operations, sales operations, and analytics teams; negotiating renewals and identifying and driving upsell opportunities; leading projects from conception to closure, and leveraging and influencing internal resources to get things done; and marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media.
Base Salary Range: $126,393.75 – $185,377.50. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote
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Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com
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