About this role.
Zscaler is seeking a remote Business Operations Manager to support its global Technical Success organization. The individual contributor will establish operating rhythms, coordinate monthly and quarterly business reviews, support annual planning, and improve resource and capacity planning. The role requires strong analytical skills to build KPIs, dashboards, scorecards, and leadership-ready performance insights. The successful candidate will partner across Americas, EMEA, and APJ while identifying practical AI and automation opportunities that improve reporting, productivity, and operational scale.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Business Operations Manager, Customer Success role at Zscaler. My experience in business operations, performance reporting, planning, and cross-functional execution aligns well with the need to scale operational rigor across the global Technical Success organization.
- I build actionable KPI dashboards and leadership-ready business-review materials.
- I translate capacity, workload, and performance data into practical planning recommendations.
- I use automation and AI-enabled workflows to improve reporting quality, speed, and operational scale.
I would welcome the opportunity to help Zscaler’s Technical Success leaders connect strategic priorities with disciplined execution and measurable customer outcomes.
Sample interview questions
I begin by aligning metrics to the organization’s goals, defining clear data ownership and calculation logic, and creating dashboards that distinguish leading indicators from outcome metrics. I then use recurring reviews to highlight trends, risks, root causes, and recommended actions rather than simply reporting numbers.
I assess demand drivers, customer segmentation, workload volume, service levels, available capacity, productivity assumptions, and planned hiring. I model multiple scenarios, identify coverage gaps or investment needs, and partner with leaders to turn the analysis into prioritized staffing and workload decisions.
I would establish a consistent template and calendar, validate source data early, and coordinate inputs from regional and functional owners. The final review would focus on performance versus plan, customer and operational trends, capacity, key risks, decisions needed, and accountable follow-up actions.
I would first identify repetitive, high-volume activities such as data consolidation, report drafting, variance detection, or meeting-action tracking. After validating data quality and security requirements, I would pilot an automation with measurable success criteria, document the workflow, and scale it only after confirming reliability and user value.
I clarify the business objective, identify the minimum information needed for a decision, and create a structured plan with owners, milestones, and assumptions. I communicate tradeoffs early, maintain a visible action tracker, and adjust the plan as new information emerges while preserving accountability for outcomes.
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Business Operations Manager, Customer Success to join our team. This is a Remote role reporting to the Director, Business Operations in the Customer Success organization. This role is critical to supporting the global Technical Success organization, partnering with leaders across Americas, EMEA, and APJ to drive operational rigor, planning discipline, and business performance. This individual contributor will help scale and run the business operations motion for Technical Success by driving core operating rhythms, supporting resource and headcount planning, enabling business reviews, and delivering actionable performance insights.
What you’ll do (Role Expectations)
- Partner with Technical Success leadership to manage and drive the business operations cadence for the organization, ensuring strong execution against priorities and visibility into business performance
- Support resource management and capacity planning processes to help leaders align coverage, workload, and investments against business needs
- Drive preparation and coordination for Monthly Business Reviews, Quarterly Business Reviews (QBRs), and Annual Operating Planning (AOP) activities for the Technical Success organization
- Build, maintain, and enhance KPIs, dashboards, scorecards, and performance reporting that provide leaders with clear, actionable insights
- Identify and help implement AI and automation use cases that improve reporting, workflows, productivity, and operational scale
Who You Are (Success Profile)
- You thrive in ambiguity and can bring structure, organization, and follow-through to evolving business needs.
- You are analytical and comfortable working with data to understand performance, spot trends, and support decision-making.
- You are a strong cross-functional partner who builds trust through responsiveness, clarity, and consistency.
- You are comfortable moving between strategic context and tactical execution, helping leaders connect long-term goals to day-to-day actions.
- You are curious about AI, automation, and new technologies, and you look for practical ways to improve how work gets done.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 3–5 years of experience in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or a related operational role
- Strong experience with planning, resource management, reporting, business reviews, KPI management, and operational analysis
- Experience supporting business processes and operating cadences for cross-functional or customer-facing organizations
- Experience building and maintaining dashboards, metrics, and business insights that support leadership decision-making
- Demonstrated ability to manage projects or operational initiatives from planning through execution
What Will Make You Stand Out (Preferred Qualifications)
- Experience working in a B2B SaaS or technology company
- Exposure to post-sales functions such as Customer Success, Technical Success, Customer Support, or Professional Services
- Experience with business review preparation, workforce planning, or operational support for leadership teams in fast-growing environments
#LI-Remote #LI-NH1
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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