About this role.
Peerspace is hiring an Associate Investigator to protect its marketplace by investigating fraud, reviewing identity and payment verification activity, and enforcing community standards. The role manages a high volume of Intercom inquiries, chargeback documentation, content reviews, and global data-deletion requests. Candidates need 1–2 years of Trust & Safety, risk operations, or customer support experience, along with strong written judgment, analytical ability, resilience, and discretion. This is a full-time remote-first role with a rotating schedule that includes one Friday-through-Sunday work period every four weeks.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Associate Investigator, Trust and Safety role at Peerspace. My background in customer-facing operations and analytical case handling has prepared me to investigate suspicious activity, communicate clearly with users, and protect platform integrity with sound judgment and discretion.
I would bring a detail-oriented, resilient approach to reviewing fraud signals, identity and payment verification activity, content concerns, and chargeback disputes. I am especially drawn to Peerspace's commitment to building a safe, inclusive marketplace and continuously improving operational processes.
Thank you for your consideration. I would welcome the opportunity to discuss how I can support the Trust & Safety team and the Peerspace community.
Sample interview questions
I would first review the available account, login, payment, and transaction data to understand the full context. I would compare the signals against internal policies and known fraud patterns, document objective findings, and take the appropriate action or escalate the case when the evidence or risk level requires it.
I prioritize cases by urgency, financial risk, and user impact while using approved workflows and templates for consistency. I still tailor each response to the facts of the case, document decisions clearly, and identify recurring issues that could be reduced through process or knowledge-base improvements.
I would use clear, neutral, and respectful language that explains the relevant policy or next step without disclosing sensitive internal detection methods. I would acknowledge the user's concern, provide any appropriate appeal or support path, and keep the message concise and factual.
I would gather complete, accurate evidence such as transaction details, communications, verification records, policy acknowledgments, and relevant booking information. I would organize the evidence chronologically, ensure it directly addresses the dispute reason, and submit it within the required deadline while preserving confidentiality.
I rely on policies, evidence, and documented procedures rather than assumptions, and I separate the facts of a case from emotional reactions. I use team escalation channels for difficult decisions, maintain healthy work routines, and seek feedback to improve judgment over time.
Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.
Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.
As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence.
KEY RESPONSIBILITIES:
- Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
- Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
- Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
- Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
- Process and manage global data deletion requests
- Research and document complex chargeback disputes
QUALIFICATIONS:
- 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
- Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.
- Exceptional written communication skills with a focus on objectivity and clarity.
- Passionate about helping to make the Internet a safer, more trustworthy place
- Maintain a high degree of confidentiality
- Energized by investigating issues
- Have a sense of humor and enjoy working with others
- Schedule – 4 week rotation:
- Weeks 1-3:
- Monday – Friday; 8 hours/day (hours flexible depending on time zone)
- Week 4:
- Monday & Tuesday; 8 hours/day (hours flexible depending on time zone)
- Wednesday & Thursday; OFF
- Friday – Sunday; 8 hours/day (hours flexible depending on time zone)
- Weeks 1-3:
- Bonus points:
- Proficient in Google Sheets
- Proficiency with Stripe and Intercom (or similar CRM/Payment platforms)
- Prior experience using Forter, Sift, or other automated fraud detection tools.
- Experience handling marketplace-specific disputes.
The hourly rate for this role is $26.00/hour.
Peerspace is proudly certified as a Great Place to Work™ and we’re a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:
● 100% employee coverage of medical, dental and vision insurance
● $500 annual professional development allowance
● Discount on all Peerspace bookings
● Laptop, high res display, and stipend to setup home office
● Monthly cell phone and internet credit
● Coworking membership if needed (in lieu of home office)
● Annual In person all company offsite and team-building events (in Peerspace locations, of course)
● Wellness Days observed company wide
Diversity
At Peerspace, we’re dedicated to creating a team that’s diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We’d especially like to encourage applicants from different backgrounds, locations, and experiences.
At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform’s internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page at https://jobs.lever.co/peerspace.
Compensation
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